We arrived at the ”hotel” to a very basic place which looked like a building site/lodging house. The receptionist copied our passports and quite bluntly said you're on the first floor that way. We then had to struggle up the stairs with our cases to find our room. Room being the operative name. It was basically a cupboard with a bed in it. There was ONE socket in the whole room. A wardrobe containing ONE HANGAR, a bed coveted in a fraying coverlet and a marked sheet,two flat pillows, a door led to a bathroom with a very disgusting, marked shower curtain, hanging from exceptionally dirty rings. The ”view” was booked as pool or garden view, we had neither. We faced scaffolding, building site and dirty laundry on the floor, two flights below. The aircon didnt have a remote in the room. The electricity consumer box didn't have a cover but DID contain a keyhole! We went back to reception to ask to change room, to be told they were full and it wasn't possible. We requested more pillows, hangars and how to turn on the aircon in the room. We were told we had to pay for the aircon £12 per day. Pillows were delivered to the room along with 10 exceptionally dirty, rusty hangars We were informed ”dinner was 7-8pm and breakfast was 8-9am, set in stone with allocated tables and a preordained ”menu” of 2 dishes. We had to buy water to have with dinner and we're shocked that HALF BOARD DIDNT GET US A CHOICE OF WHAT TO EAT! we slept in the disgusting room that evening, THOROUGHLY DISAPPOINTED, as i'd booked this trip through LOVEHOLIDAYS for my husbands 65th birthday gift. I cried that night, absolutely shocked by what we had compared to what I thought I'd booked. The next morning my husband went down to breakfast- again no choice and offerrings were left overs from dinner, green beans, cake, manky fruit, cheap cereal! I had a coffee and returned to the room. We looked on *********** for another hotel and moved that day to an available hotel. We have complained about the 20 year old pictures advertising this OAP BOARDING HOUSE where older people LIVE in the rooms facing the pool and gardens. There is also a dog roaming trying to get into the room along with visitors in the night trying all doors. Filip used us moving as an excuse to not refund us for our further 6 night stay, stating we only wanted a sunset view!! We've never been to Ischia before so we looked at available, clean hotels available at short notice. Please, PLEASE DO NOT BOOK THIS HOVEL FOR YOUR HOLIDAY, THE OWNERS HAVE QUITE FRANKLY GIVEN UP AND NEED TO TAKE THE ”HOTEL” PART FROM THEIR SIGNAGE AND CHANGE IT TO BUDGET HOSTEL WITH A POOL! would of given ZERO but not able to. We have an ABTA CERT and WILL be taking this forward with them
Outstanding
16 Reviews