Ayer Itam Homestays

It was a very bad experience to check in here. First day when check in my room, the cleaning was too bad as picture I provide 1-7.used face mask hang at the cabinet,used face mask on top of the cabinet, tower at floor, tissue at floor,stain in the cup.unknow stain in the toilet, blood on the pillow case, snack at the floor. when staff come over the room also can't accept this happen. Very appreciate night shift staff help me to change another room for one night.(this was my room) Picture 8 is my fren room, tissue and sugar paper hidden beside bed.and the room full of u know smell. But my fren was not change the room, just ask tomorrow must come to do cleaning. 2nd day morning me move back to previous room..my room is ok, but my fren room been ask to do cleaning, cleaner report done cleaning.. But even we go out for half day and back to hotel..their never do any cleaning to my fren room. The tissue and sugar paper are still there...we do complain again.and staff change another 2 room to us immediately. OK fine, change the room again.. But my room toilet tower was totally wet as picture 9... I really don't know what to said... We pay 4days 3 night almost 520 per person... But we get this experience.. Do hope deview management can really double check the room was clean and tidy before let customer live in and make sure the cleaner do well all their job since now are still pendemic covid 19... Anyway, their staff was very helpful and appreciated for their good attitude and friendly attention.

I think a few reviewers are mixing this hotel up with another (there is a lone pine hotel also on Penang - mentions of beach etc.). This is the one at Air Itam, which is near Kek Lok temple and Penang Hill. It is in a residential area. Supermarket opposite in one direction, and McD in the other (over the road). The hotel has a good outdoor pool and the room was fine, fairly basic but clean, with small balcony, comfy beds, and quiet at night. Goh Pek Mooi on reception was lovely, very helpful, brought us towels for a swim and very knowledgeable about the local area. You can get a bus from outside the hotel to the temple, and Air Itam itself is untouristy, good for local food. We didn't bother with Penang hill after hearing bad reviews, but the temple was outstanding. The hotel seemed very empty when we were there, but has a wonderful staircase (which you have to use to get to the rooms on 2nd floor as don't think there is a lift) Its about a 20 minute drive to the airport. I would recommend it for what we were doing (seeing the temple, wanting to be in a different place in penang after doing Georgetown and the National Park) but it isn't a resort hotel.

This hotel is nice 👍

Minor isaue only - Room downlight 2/3 not working, Cannot sleep well have some disturbances while sleep. Overall good 4.5/5 rating.