The hotel environment is quite good. Each room comes with a dedicated parking space, which is great for families. The rooms are spacious, clean, and tidy. The kitchen equipment is limited and quite basic. I highly recommend the breakfast place right outside the hotel, Pembroke Pâtisserie – it's absolutely delicious!
Room facilities: The triple room was a bit small, and the window on the first floor didn't get much natural light (it faced a wall). We found some dander and hair on the beds, though not a lot.
Service attitude: The staff at check-in were very friendly. The hotel is spread out like a 'resort' with many buildings. Staff marked our room location on a map and showed us how to get there (it wasn't far, just a short walk of a few dozen seconds). Both check-in and check-out were very convenient.
Hotel location: You have to walk up a small slope to get to the hotel, but it's not too tiring. The overall location is good (very close to the skyline) and it's very quiet. It's also not far from the town.
The room was very clean, and the shared kitchen area was decent. However, the laundry room was really dirty! It felt like it hadn't been maintained in ages, and you needed to pay with Apple Pay. The toilets weren't super clean either, but for a campsite, it was actually pretty good. Definitely bring slippers! The lake nearby is even better than Lake Wanaka, and there were lots of campervans, so it had a lively atmosphere.
Really nice looking room and a very good price performance ratio. And you even get a complimentary drink. Room was nice and warm upon arrival. I didnt really understand the self checkin for a second, cause i didnt know the rooms were directly at the parkinglot, where the whiteboards and the name are written. Really easy and useful for a fast checkin and checkout. I would stay there again.
A great stay! The checkout was a bit rushed, but everything else about the stay was perfect (the location was super close to town, amenities were great, room was super clean, and had a spa). One downfall was that there was no conditioner in the shower.
There are independent cabins, high privacy, spacious places, and easy to get to the lake. Facilities need to be improved, kitchen utensils are not provided in the kitchen, and hot water baths have to be paid for. In terms of service, sometimes customers are not taken into account, and the toilet is cleaned before the check out time, which is very inconvenient for customers in need.
If you use Google Maps, remember to select the pedestrian path for directions. Otherwise, it may guide you to an abandoned house.
The view from the dining room was nice, but we found some short blond hairs on the bed. We weren't too concerned about it, but others might be.
The breakfast is quite Western—bread and jam, with milk or yogurt.
It's a nice place, suitable for a short nap before takeoff.
Nearby Saddle Hill is a great spot for viewing the Southern Lights if the timing is right.
You could also ask John for local tips—he might know the best viewing spots.
Thanks again to John for his hospitality!
Especially good, the room is very large and comfortable, the courtyard is beautiful, the hydrangea is in full bloom, with leisure chairs and tables, and a sincere welcome gift. There are wisteria and cuckoos outside the breakfast room. I guess spring will be more beautiful!
The hotel is located quite near the city center but on a steep slope. Need much effort to walk up the steep footpath/road to the hotel. Not much facilities provided in the hotel. The worst is that there is no table/chair provided in the room.
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82 reviews
8.4/10
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9,4/10
Amazing
이이진희We chose this hotel because we expected to enjoy its winery/food. Otherwise, we should have stayed in Queenstown with a lot of restaurants and pubs.
As we would arrive in the early evening, we put a note for our hope for experiencing their winery and food (or at least finger foods) when we booked the hotel, and received email that they cannot guarantee but will do their best to serve our need. Since then, no email was sent to us. When we arrived at the hotel around 6 pm, no one was in the information desk, so we had to go to the bistro to find out that they left the key in a safe box without any notice or sending us any email with its password. We had to wait a while for the bistro lady to make a phone call to whom it concerns, which was okay. Worse, we heard that their bistro was reserved for a group event so we could not use the facility at all. We had to drive 15 minutes to a nearby town and bought foods from a supermarket. I think the hotel should have notified us of impossibility of using their bistro/food service due to the group event and we have to prepare for our food. As I checked out, I left a note about the issues, and expected they would send me an email to express their sincere apology. Unfortunately nothing happened so far. Although I liked the room as well as the whole place very much, I think Kinross cottage needs professionalism to run their stay program. It could have been much nicer, memorable stay experience.
GGrey mouserGorgeous aesthetic throughout this lovely hotel! Gorgeous views of the Shotover River, pool, sauna and steam room all make this a luxurious stay.
SSafiyoooI had a truly wonderful stay at this retreat. The place itself is absolutely spectacular — very calming, beautifully maintained, and surrounded by breathtaking views. The deck is stunning, and it was the perfect spot to relax and unwind.
The owners were exceptionally friendly and went above and beyond to make me feel welcome and looked after throughout my stay. Their hospitality genuinely stood out. The dogs were lovely and added so much warmth to the experience. Breakfast was excellent, and the variety of teas available was out of this world.
As a female solo traveller, I felt completely safe, comfortable, and well cared for, which is something I value highly. The atmosphere is peaceful and nurturing — exactly what you want from a retreat.
The only minor downside is that it’s a bit far from the shops (around a one-hour walk). However, this was easily managed as Uber is only a 6-minute drive, and the hosts were also kind enough to offer lifts when possible.
Overall, an absolutely stunning place, and I would highly recommend it to anyone looking for a peaceful and memorable stay
AAnonymous UserA lodge on hill level hence a wonderful view on the other side of the mountain and the Queenstown Skyline. The city centre was also near.
Friendly staff. Thanks for the car parking made available!
The price including breakfast was a wonderful arrangement! We just love it. It let us be more productive with more time available on our side.
Thanks.
AAnonymous UserVery cozy room, spacious with a balcony, and the heating was excellent. It has a rustic charm, with a metal key for the door. The front desk closes quite early, so if you have any issues, there's no one to help.
It seemed there was no hot water for showering, and again, no one around to resolve it, which was a shame.
Breakfast was extremely basic, haha, so be prepared!
CC C CHIUThe hotel is located quite near the city center but on a steep slope. Need much effort to walk up the steep footpath/road to the hotel. Not much facilities provided in the hotel. The worst is that there is no table/chair provided in the room.
GGuest UserRoom facilities: The triple room was a bit small, and the window on the first floor didn't get much natural light (it faced a wall). We found some dander and hair on the beds, though not a lot.
Service attitude: The staff at check-in were very friendly. The hotel is spread out like a 'resort' with many buildings. Staff marked our room location on a map and showed us how to get there (it wasn't far, just a short walk of a few dozen seconds). Both check-in and check-out were very convenient.
Hotel location: You have to walk up a small slope to get to the hotel, but it's not too tiring. The overall location is good (very close to the skyline) and it's very quiet. It's also not far from the town.
GGuest UserIf you use Google Maps, remember to select the pedestrian path for directions. Otherwise, it may guide you to an abandoned house.
The view from the dining room was nice, but we found some short blond hairs on the bed. We weren't too concerned about it, but others might be.
The breakfast is quite Western—bread and jam, with milk or yogurt.
It's a nice place, suitable for a short nap before takeoff.
Nearby Saddle Hill is a great spot for viewing the Southern Lights if the timing is right.
You could also ask John for local tips—he might know the best viewing spots.
Thanks again to John for his hospitality!
GGuest UserThe castle is very big and you can see the sea. It is a very good experience. You can choose your own buffet breakfast. I recommend the Lanark breakfast. Guests staying in the hotel can participate in the castle dinner. It is also great value for money. I will go there again if I have the chance.
AABI UWAISThis Holiday Park was very clean for us and a child. The facilities provided here exceed expectations where there is a place to cook.
A very strategic location with the town of Queenstown only walking distance to the beautiful lake.
The staff here are also very helpful by providing advice to us where we plan to go skiing and are advised to go early in the morning with the weather forecast being quite good in the morning at 10.00 am.
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