Surry Hills Hostels

I've stay there quite a long time during the 2021 year and I was feeling like I was at home. The number of guest was very low because of the Covid. The staff is nice and the small size of the hotel makes it feels as a second home. I've got good memories from this place

Only gave 1 star due to not being able to give 0. Black mold over entire bathroom. Not a single tiled surface was mold free. Cockroaches crawling in at night under the doors. The vent of the air con unit was covered in dust and more black mold. Not that the air con unit worked anyway. We stayed middle of winter so lucky for us all the sheets including pillows were made entirely of plastic (natural fibres would have left us freezing). Staff were only there probably to clean and that's it, because we never saw them. Ever! We tried to check in 20 minutes early and the lady claimed ”there is no luggage storage”. Lo and behold, when we were finally checked in there is a massive painted sign saying ”luggage storage”. Also, the room wasn't ready even by 2PM, the stated check-in time. We saw one gentleman traveller waiting outside to check in at 7PM in the freezing cold for God knows how long he sat there, but we were unable to let him in due to signage explicitly stating that letting in people would lead to non-refundable expulsion. Also, the doors only open with an App, so if your phone does good luck getting in. Honestly, if my phone died, I would have called the cops and had them find a way to let us in with the non-existent staff. Cleaning lady was so lovely. Reception lady was horrible. Kitchen had a faulty stove that was always firing. This is probably not advisable, as a simple gas leak could mean this misfiring burner will blow the place up - if only that would happen (with no-one staying there), because that is the only way this place is going to get better (a complete rebuild). Kitchen was filthy, with no cups to be seen anywhere. I probably wouldn't have used them anyway. Why the heck is there a massive tarp covering the balcony? Did this place semi-burn down??? Also would like to state that the photos provided are most likely from the Glebe location that they also own. The photos looked simple, which is what I wanted. Simple, not freaking disgusting. I have stayed in backpackers in Africa that are legitimately better than this hell-hole. Might I add that one of those places included a room with no glass in the window, and I found that place better than The Village!!!! I have copied this review in case it is ”magically” lost. I will be posting it elsewhere.