2.5 ⭐ Although location and style of the Stayokay Hostel is great, there are a lot improvements that need to be made. I booked a 2-Person Comfort Room for 4 nights. When I went to check-in, there was clearly some confusion when the staff requested for my passport for identification purposes as it took a long time to find my booking. Once we were given our key-cards to enter our room, we noticed that the room we were given was for 4 people. This room in particular was fully based inside the building, if you opened the curtain you would just see the hallway. Maybe it is just the style of the hostel, but this was not for me, I was expecting an outside view as I had paid extra for a 2-Person Comfort Room. To double check, I went down to reception to confirm if the room we had been given was actually intended for me and not for someone else for 4 people. I was confirmed that this was in fact my room. A few hours later, we had received a notice that there was signs that I had not actually paid for my room, I went to reception and provided them all the necessary documentation that I had in fact had a booking and fully paid in advance. Upon returning back to the hostel after a day of touring, I was stopped by a staff to speak to a manager. There had seem to be some mix-up which I was actually given another room for a person with the same surname as myself. Due to this situation, we were told that we were going to get given our actual intended room, but this would require us to stay over the room we had been given for the night, re-pack our belongings, check-out; and then re-check back into our room. Althought annoyed by the inconvenience now, I appreciate the staff was trying to remediate what they could do. Staying in the first room we had been given was difficult to sleep in. Although I expect their to be noise if your in a shared room, I did not realise the amount of noise I would hear outside of the room. There was a lot of kids running around screaming which made it difficult to sleep. It clearly shows that these rooms aren't very soundproof for external noise. The next day after we had checked-out, we returned back to the hostel to check-in to our new room. The new key-card we were given did not even work on our room and the elevator; this was also the same situation with the room next to us. At this point, my time at Stayokay was just becoming a nuisance now. Finally once we got access to our intended room, it was a clear better experience but there was two signs of uncleanliness I was very put off from. The ceiling and lights had a thick layer of dust, it was clear that the room had not been properly deep cleaned; when I informed the staff they said they would sort it when we get back. Upon returning to the room, they did attempt to remove the thick layer of dust from the ceiling but did not bother with the lamp shade (Refer to pictures). At this point, I had given up on communicating with the staff for support at this point. In addition, al
34 Reviews