The room was a bit small, but the facilities and services were excellent, especially the front desk staff who were incredibly friendly and helpful. The hotel is super easy to find; just go straight from Exit 11 of the subway station. There's a Lawson convenience store downstairs, and it's close to many attractions in Sapporo. The hotel's breakfast is a buffet and it's quite delicious, especially the generous portions of salmon – I really enjoyed it. I would definitely choose this hotel again next time I'm in Sapporo.
This hotel is perfect if you don't want to walk far from Sapporo station and you need to leave early for the airport. Just a few minutes beside Stellar Place mall. Check in is strict as with all hotels in Japan at 3pm. The best part is the view. I got the room at level 34 facing north side of Sapporo and it was breathtaking. I booked 2 rooms and the staff was kind enough to accomodate my request for the rooms to be nearby. We got rooms next to each other. It was initially full booked and once I saw rooms available at the last minute, I took it. No regrets. The rooms are spacious too. Amenities are complete with both body and skincare products too. Breakfast was add on and we chose western cuisine. There were varieties but not that amazing. But the 360 view at the 35th floor restaurant is worth checking out.
I was impressed with everything from the moment I arrived. The staff were incredibly polite and attentive, making the stay even more pleasant. The room was spacious, clean, and fully equipped with everything I needed—it truly felt like staying in a private apartment. It was very comfortable and convenient.
My favorite part was definitely the onsen. It was very large and offered several different baths to choose from. The atmosphere was relaxing and peaceful. What made it even better was that it was open all night until morning, so I could enjoy it anytime I wanted. It was such a wonderful experience, and I would definitely love to stay here again💛
Hakodate JR station is just next to you. The room is quite spacious and clean. The bathroom will be slightly small, but is good enough. Very accessible everywhere. It will be better to drive in Hakodate as the public transportation is not as convenient as bigger cities like Osaka or Tokyo.. super valuable with the price I've booked. Breakfast has quite a few selections, however it will be slightly pricey for it. You can add on upon check in.
We stayed at Hotel Mystays Sapporo as a family traveling with a baby. The location of the hotel is excellent, very convenient for getting around Sapporo, with many attractions, shops, and restaurants nearby. This made our stay much easier and more enjoyable, especially when traveling with a baby.
When we first entered our room, we unfortunately faced a few issues. The phone was not working, and part of a wall fixture was coming off, which raised safety concerns for us as parents. It was disappointing to receive a room in this condition, especially when traveling with a baby where safety is a priority.
However, we would like to highlight the very professional reaction of the hotel staff. Once we reported the problem, they responded quickly and seriously. They upgraded us to their biggest room and fixed the issue, making sure we felt comfortable and reassured. Their attitude and willingness to solve the problem made a big difference and turned a negative first impression into a positive experience.
Another strong point of the hotel is the restaurant inside the hotel, which was excellent. The food quality was very good, and the convenience of having such a good restaurant on-site was invaluable for us as a family. We ended up eating there almost every night.
Overall, while we were initially disappointed with the condition of the first room, we were very satisfied with how the staff handled the situation, the great location, and the quality of the restaurant. Thanks to their responsiveness and professionalism, we still had a pleasant stay and would consider returning in the future.
Traveled with friends and we were very happy with the hotel; it was conveniently located for getting everywhere. Hakodate's million-dollar night view is definitely worth seeing. The hotel is also very close to Hakodate Station, and the onsen was great – a really comfortable stay.
Who would've thought our last night in Hokkaido, at an airport hotel, would be the best night? The room was huge with a direct view of the planes from the window. All the snacks and drinks in the room were complimentary. There's a hot spring and the facilities are very modern. Breakfast at the hotel costs extra, and the food selection wasn't as extensive as I expected. However, it's super convenient as the check-in C counter is right on the third-floor lobby exit of the hotel.
The hotel boasts an excellent location, being close to JR station and within walking distance. It's right by the sea, with a seafood market just below, which makes breakfast convenient. There's also a convenience store nearby. The rooms are clean and tidy, with complete facilities, and offer beautiful sea views from the windows. The front desk service is great. My favorite part was the public indoor and outdoor onsen on the upper floor of the hotel, where you can soak while enjoying the sea view. Even the lounge area offers sea views – it's fantastic! Highly recommend this place! 👍
This hotel truly deserves a five-star rating, especially compared to other hotels in Noboribetsu. It has a rich history, and the onsen (hot spring) is directly facing Jigokudani (Hell Valley). The outdoor bath offers a first-class view, allowing you to soak in the hot spring while overlooking Hell Valley and snow-capped mountains. The pools are large and plentiful. Additionally, the hotel's breakfast and dinner buffets are excellent. The dinner features snow crab legs, sashimi, and caviar of good quality, and they are unlimited – unlike some places in China where the sashimi quality is questionable to begin with, and they deliberately slice it slowly to create queues and limit portions. Overall, you definitely wouldn't be able to get this kind of experience for this price back home.
Super stay at this traditional onsen inn! It’s an easy 5 minutes walk from the tram stop and it is a peaceful and hospitable place to stay. We stayed for 2 nights with breakfast included (you have it in your room, the staff come to roll up your tatami 30 mins before - we just went to the onsen during this time) which was traditional Japanese style and delicious. The onsens are not too big but there are outdoor and indoor sections and perfectly adequate. The staff look after you warmly and we loved our experience of traditional Japanese culture here. Oh, and it’s near the Botanical Gardens where we saw monkeys bathing in the onsen.
Amazing
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9.1/10
Great
JJesscacaAbout 10-15mins driving distance from the city center. Parking is located next to it (around 2mins walking distance) where u have to walk through an alley to hotel main door. Perhaps they can install a street light in the alley way or a back door near to parking lots coz it is quite dark and scary to walk alone.
Breakfast is lack of variety but acceptable.
Other than these, overall is satisfied.
Rrosie_qiqiRoom is spacious with a private garden & outdoors onsen.
Welcome puddings were very yummy and yet the buffet in there was very insipid. Frankly speaking, the only two good foods there are sashimi and rice, what a shame.
Others: Very close to the lake, 1-2 minutes walk; a large and cozy lobby with good jazz music from an antique JBL sound system; live music performance every night; lots of books; fireplace and roasted marshmallows; lovely shop on the 3rd floor (prized reasonably). All is well except the buffet. Did not try the Japanese one (needs to book and pay a lot) hence a bit regretted.
EE2772****Facilities: Very good. A charming, compact choice in Hakodate, but it gets incredibly crowded. You have to queue for the elevator in the evenings. Hygiene: Decent. Environment: Very convenient surroundings with convenience stores, supermarkets, and plenty of dining options. Service: Excellent. They even offer a shuttle bus to various attractions.
GGuest UserThis hotel is beautiful and stylishly designed, offering stunning sea views directly overlooking the Shiretoko Tourist Port. Both breakfast and dinner were absolutely superb; even for a buffet, each dish was incredibly refined and beautifully presented. A thoughtful touch is the 24-hour lounge, which offers a selection of drinks, alcoholic beverages, and light snacks. And be sure not to miss the chocolate shop for some delicious ice cream! The onsen (hot spring) facilities were also wonderful. After a relaxing soak, enjoying a Snow Brand milk and a popsicle was incredibly refreshing – pure bliss! They also have a scenic foot bath.
GGuest User🌟🌟🌟🌟🌟 An Unforgettable Stay! 🌟🌟🌟🌟🌟
This place is truly a hidden gem! From the moment we arrived, we were welcomed with the warmest smiles and the most genuine hospitality. Every staff member made us feel like family—so friendly, attentive, and always ready to help with anything we needed.
The stay itself was beyond amazing. The room was spotless, cozy, and incredibly comfortable—but the highlight was definitely the private onsen in the room. Soaking in the hot spring after a long day was pure bliss. Calm, relaxing, and absolutely luxurious.
And the food… WOW. Every meal felt like a masterpiece. Beautifully presented, fresh, flavorful, and full of local character. Each dish was a delight, and we looked forward to every single meal.
Perfect service, perfect stay, perfect food, perfect onsen.
I would come back in a heartbeat—and recommend this place to anyone looking for a truly special experience. 💖
GGuest UserThe hotel, the room, and the bathroom were all spotlessly clean. The front desk staff were also very accommodating. It was a huge plus to have a washing machine in the room with a drying rack by the window for my kids' clothes. The sun was out, so everything dried quickly. The microwave was also incredibly useful for warming up baby food. Having a water dispenser on every floor was great because I could make formula milk without having to boil water. The breakfast had a wide variety of delicious options, but the curry was especially good. The restaurant staff were also quick to provide a high chair for my child, which was appreciated. I'd definitely like to stay at this hotel again.
MM786020****Facilities: A bit old but generally clean. The toilet seat and everything else were acceptable, not as bad as some online reviews suggested.
Hygiene: Clean, no complaints here.
Ambiance: Traditional Japanese atmosphere. It's not an 'Instagrammable' spot, but it's very comfortable and pleasant.
Service: Decent, neither good nor bad. The server auntie at mealtime was very friendly and approachable. However, there was an old man at the front desk who was a bit mediocre; they didn't help with luggage, which is something that could be improved.
FFernpynnI was impressed with everything from the moment I arrived. The staff were incredibly polite and attentive, making the stay even more pleasant. The room was spacious, clean, and fully equipped with everything I needed—it truly felt like staying in a private apartment. It was very comfortable and convenient.
My favorite part was definitely the onsen. It was very large and offered several different baths to choose from. The atmosphere was relaxing and peaceful. What made it even better was that it was open all night until morning, so I could enjoy it anytime I wanted. It was such a wonderful experience, and I would definitely love to stay here again💛
GGuest UserWho would've thought our last night in Hokkaido, at an airport hotel, would be the best night? The room was huge with a direct view of the planes from the window. All the snacks and drinks in the room were complimentary. There's a hot spring and the facilities are very modern. Breakfast at the hotel costs extra, and the food selection wasn't as extensive as I expected. However, it's super convenient as the check-in C counter is right on the third-floor lobby exit of the hotel.
TTutusThis was the most anticipated part of our entire trip, and it certainly didn't disappoint!
#Hotel Location: Excellent. It's right on the hot spring street, and behind it is the pier for lake boat tours (Happy Boardwalk).
#Hotel Service: They upgraded us to a large suite for free, and the view was absolutely fantastic. I loved the suite's layout, amenities, and the smart toilet. The outdoor hot spring faces the lake, and the male and female baths rotate at different times, so you can try them all (っ˘ڡ˘ς)♨️
The buffet was also good, and we additionally ordered a red king crab which was delicious. You can book many activities and experiences at the hotel. There's an outdoor shop called Siri on the first floor of the hotel where you can book activities like hiking and lake tours. My friend and I booked the night forest light show at the front desk. The only thing worth complaining about is how ugly the hot spring robes are – absolutely no desire to take photos in them!
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