We stayed on 24 to 26 Dec 25. Good hotel but far from everything else. Need to be flexible since weather was unpredictable.
We had no snow -just rain for two days, but when we checked out, we had heavy snow which disrupted our travel to Toyama with many trains cancellation and delays (a car stuck on the railroad track).
The hotel shuttle bus picks up at Minami-Otari station.
There are four coin-operated washing machines and four dryers which were always taken on 3rd Floor.
I would advise staying longer than two days and prepare for travel time as it took nearly 20 minutes for a bus ride to Iwatake each way.
Hotel staff service was top tier. Check-in counter staff allowed me to use their telephone for local call when I needed it urgently and even asked if I would be okay with Japanese and offered to help me call. Felt really relieved that help was provided without me asking and it was really touching. Check in counter staff were also sincere with their service and had wide smiles on their faces.
The room was quite old but clean, quite contrasting to the modern lobby they had.
Breakfast was amazing, so much choices (from smoothies to a katsu station) and delicious. Would recommend if you have the time in the morning.
We really enjoy staying at this hotel. We still got lost in the hotel after 2 days of staying here đ€Ł the hotel is damn huge like a city. But we will come back again next time. We had a great great stay, love walking over to the outlet for shopping. Will appreciate if hotel can give free parking and free entry for onsen.
The hotel is nestled in a quiet forest. The Shinshu apple pastry at the hotel shop was surprisingly delicious. If you're planning to have dinner, you'll likely need to book it at the hotel, as the surrounding area is quite secluded, making it hard to find dining options without a car. The hotel's dinner is a semi-buffet, and the taste was just average.
Right across Lake Suwa and walking distance to Kamisuwa station. Hotel compound was big. Loved the zen garden. Staff were extremely kind and helpful. Enjoyed the free outdoors foot bath, and the indoor onsen was huge. Wonderful stay overall. Do note that single rooms do not have lake views.
I am a solo traveler who stayed in the room with private open bath. I enjoyed my 2 nights stay. Hotel looks tired and old but it was all good . Btw, you have to use a key to open the door not access card.
I paid for my room with breakfast and dinner. I have a private dining space in a restaurant which I like it. Skip all queue and I dine at the same place for all meals. Dinner was great. Breakfast spread was wonderful too.
I tried the one hour jap massage and it was so good.
There isnât anyone who can really speak English. The guests are mainly locals.
There is free shuttle to check in and check out.
Overall I give 9/10!!
The room was large and we could see the suwa lake. The beddings were prepared by staffs and breakfast was also good. We could also enjoy the onsen downstairs. Also they let us check out an hour later. Perfect experience
The location of the hotel is close to Yudanaka Station,only 4-minute walk.The twin room is spacious and comfortable,but the area near the window is slightly cold.The onsen is clean and spacious.View woman outdoor onsen ia great,can clearly see the mountains.The kaiseki dinner was very deicious.We are very impressed with Tsubakino Hotel.
The inn is exquisitely decorated, with a classic, elegant style. It's spotless and tidy, and the rooms are filled with Japanese charm; even the lamps and telephones are reusable vintage items, which is quite unique.
The men's and women's hot spring baths are alternated for guests' use. There's also a separate open-air bath, which is very comfortable.
Breakfast and dinner were delicious, beautifully presented, and the service was attentive.
I would love to stay here again if I had the chance to return.
Family new hotel with 5 stars service from.all the staffs. Plenty of freebies like ice cream, coffee and late night Ramen for supper.
It is a hotel like a semi-Ryokan, no shoes and walk on socks or bare footed on tatami flooring.
We took a quadruple room and stayed for 3 nights. Size iis adequate for couple use. Onsen facilities is great with both indoor and outdoor hot spring bath. Bonus point is the sauna with different aroma everyday.
Location is perfect, walking distance to train and around 25mins walk to the castle. Restaurants are all close by less than 20mins walk.
Breakfast included and I will grade it as value for money.
Highly recommended to book your stay.
Amazing
310 reviews
9.4/10
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GGuest UserI am a solo traveler who stayed in the room with private open bath. I enjoyed my 2 nights stay. Hotel looks tired and old but it was all good . Btw, you have to use a key to open the door not access card.
I paid for my room with breakfast and dinner. I have a private dining space in a restaurant which I like it. Skip all queue and I dine at the same place for all meals. Dinner was great. Breakfast spread was wonderful too.
I tried the one hour jap massage and it was so good.
There isnât anyone who can really speak English. The guests are mainly locals.
There is free shuttle to check in and check out.
Overall I give 9/10!!
MM38368****The hotel is nestled in a quiet forest. The Shinshu apple pastry at the hotel shop was surprisingly delicious. If you're planning to have dinner, you'll likely need to book it at the hotel, as the surrounding area is quite secluded, making it hard to find dining options without a car. The hotel's dinner is a semi-buffet, and the taste was just average.
BBryce van de LaarFrom the moment you enter Kokuya Ryokan, be prepared to leave the real world behind and fully immerse yourself in the experience. You swap your shoes for slippers at the door and donât see them again until you leave. You will receive a warm welcome from polite and gentle-mannered staff, get taken up to your beautiful room, and once youâve changed into your traditional yukata, itâs time to let the relaxation begin. The multi-course dinner will probably be one of the best meals youâve had in your life, with many unusual textures and flavors to try. The futons are comfortable, and your room is kept toasty warm. There are even skincare products to keep you pampered and moisturized between soaks in the onsen. Honestly, you wonât even need to open your suitcase while youâre there.
The staff will take you through all the logistics when you arrive, but there are some things that might be useful to know in advance.
- The ryokan sends a shuttle to Yudanaka station at about 15:00 to collect new arrivals, so time your journey to take advantage of this benefit.
- The ryokan also offers guests the opportunity to catch a shuttle to the Snow Monkey Park immediately after breakfast the next morning.
- After you leave the ryokan, they will take your luggage down to the coffee shop opposite the station, so you donât need to worry about those logistics.
- Trains from Yudanaka back to Nagano leave at 12:30 and 15:30.
- The ryokan itself has several private onsens that you can reserve for a 45-minute slot. Because the onsens are on the property, you can go in with your partner or travel companions regardless of gender. Itâs a boutique hotel, so you donât have to worry about not getting access to all the onsens you want.
- The ryokan is on the main road of the Shibu Onsen town. The hotel will give you a key so you can wonder down the main road, visiting any of the public onsens you wish - however, with so many gorgeous and more private onsens in the hotel itself, you probably wonât have time or the desire for this.
- Also, there is a coffee machine in the room! (I was worried about having to survive without coffee, and this turned out to be an unfounded concern).
We had an incredible and totally indulgent time at Kokuya. Experiencing a traditional ryokan is a privilege that you should try at least once if you can. And adding the Snow Monkeys in give the trip a double purpose, making it that much more memorable. The only thing that would have made the trip better is if we had been allowed to linger longer over every course of our dinner.
MMeowVanWhat an awesome experience! The hotel offered exemplary service before we even arrived. Due to special travel arrangements, we arrived late and the staff quick to arrange an in-room bento dinner for us before our arrival. When we got there, we were immediately blown away by the gorgeousness of the hotel.
Despite its age, everything was very clean and polished. I can see that great care had been taken to upkeep the hotel and itâs premises, which are extraordinarily beautiful. We couldnât resist taking pictures even after check-out, and it took us an hour to finally reluctantly leave. Words cannot actually do the place justice, you must visit there yourself.
We were very impressed with how delicious the food was, and the attention to detail, including the placement of the food, the coordination of food color. My mouth is still watering as I recall how delicious it was. I had 10 helpings of their prime rib one day. Besides, I had a dietary restriction and the staff were really careful with that, to the extent of reminding me what dishes not to eat everyday at their breakfast and dinner buffet.
In addition to excellent food and service, the hotel went out of its way to be very eco-friendly. For every day that we did not need our room to be tidied, we earned points, which can be traded in for ice cream or other goodies.
Finally, the staff spoke perfect English. This is rare indeed, and it made everything so much easier and so much more enjoyable. Thanks for the experience!
GGuest UserHotel staff service was top tier. Check-in counter staff allowed me to use their telephone for local call when I needed it urgently and even asked if I would be okay with Japanese and offered to help me call. Felt really relieved that help was provided without me asking and it was really touching. Check in counter staff were also sincere with their service and had wide smiles on their faces.
The room was quite old but clean, quite contrasting to the modern lobby they had.
Breakfast was amazing, so much choices (from smoothies to a katsu station) and delicious. Would recommend if you have the time in the morning.
HHanaLocation is great, it is just on the main road and by the lake. I remember there was a Lawon convenient store not far away when we drove past. We stayed there for 1 night.
I highly doubt if we were given the wrong room type, as I booked a room that can see the full Suwa Lake, but the room we have got is at the corner. It is because of the cherry blossom season, there are so many mosquitos outside so we couldn't open any window. According to the information provided by the hotel, the mosquitos don't bite human, but create stains on clothings.
Anyway, the room has a private onsen. It was quite small, and look a bit old. The water is very hot, though I couldn't smell any sulfur so it is not a real hot spring. As the windows can't be opened, so it is a quite stuffy inside the bathroom. The room has equipped with all amenities, but no bottled water. The hotel mentioned the water is drinkable from the tab. The room is quite clean and spacious. The mattress is quite nice, it was good for taking a rest after a whole day trip. We chose the meal package (breakfast and dinner). They were both Japanese style with a lot of dishes and options. Food is great. Nagano is not a place that produces meat, so mainly there are a lot of vegetables.
With the price we paid for, the hotel services, food and everything is quite reasonable. However, the hotel is a bit old. Nothing is special other than providing a clean room to sleep.
Kkfmy1225Even though we arrived after 11pm, the hot spring was still open. The hot spring was very comfortable and satisfying. However, even though I had contacted them in advance to say I would be arriving late, they contacted me in the evening of my stay to say that dinner was ready. I wish they had confirmed whether dinner would be available in the evening when I contacted them in advance. Also, the futon was too thin, so my body ached and I couldn't get rid of my fatigue.
GGuest UserLove this hotel. The key ingredient: the staff, so very friendly and polite. Especially Uda at the front desk, she was always cheerful, attentive, and went out of her way many times to see to our needs. She is the perfect representative of everything friendly and positive about this resort experience.
This was our first ski trip to Japan and the amenities are such a pleasant surprise. The hotel has its own ski rental, lift tickets sold right outside the door, 2 different restaurants, and its own onsen. Which was a new and lovely experience for me.
The hotel is a bit older, and the bathroom is small for western standards, but the bidet more than made up for that ( love it ) and the onsen took care of the daily bathing ritual ( for me ). Heater worked well as well as the wi-fi throughout the hotel.
The restaurants were a nice convenience, we paid extra for breakfast and dinner vouchers, and it was fun wearing our provided yukatas ( robes ) all
day in the hotel ( not required ).
The ski runs are well marked, and the ski lodges had delicious Japanese fare that blew our minds. And the Madapow! ( Madarao powder ) generously snowed down on us.
Overall, would highly recommend Madarao Kogen Hotel. Again, arigato gozaimasu to Uda and the entire hotel staff that made our 3 day stay so very lovely and relaxing. Would definitely stay here again in the future.
Fred Ermac, Jan 2025
GGuest UserStayed at the annex wing tatami style. Rooms are reasonably big and in clean and pristine condition. Our package came with half board and the breakfast and dinner buffet were wide spread and delicious with both continental and Japanese dishes. Soba noodles were served between 9.30 to 11pm. At the lobby, there was a 24 hour snacks counter with unlimited flow of wine, beer, coffee/tea and cookies. The outdoor onsen was good too.
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