Hot Springs Hotels in Saitama Prefecture, Japan

Great staffing with great service. Able to catch multiple free shuttles from/to Wado-Kuroya station. I just have to make a free call through the Trip.com app to contact the hotel, although the staff speaks little English, we were able to communicate using google translate, make sure to use simple language to make it easier for everyone if you are only English speaking. Train at this station is not frequent so best to plan ahead. Only to improve on is i wish we have bigger room for 4 people with the price we were paying. But overall it’s a nice traditional Japanese Ryokan.

It's close to the station, so it's easy to find and I didn't get lost. I was there after an event at Saitama Super Arena, so it was great that it was close to the arena. However, the amenities included lotion and emulsion, so I bought them at a nearby convenience store. It was good that the convenience store was on the second floor, but it would have been better if they had lotion and other items. I'd like to use it again next time.

I think the hotel people and service amenities were good as they were. However, the room was not very clean. The refrigerator contained drinks from the previous person or the toilet paper was not replaced, so it was finished in one volume. It's not good because there is a change ... I definitely want to stay here again! I don't think so

This hotel offers great value for money for business trips to Kawaguchi. There's also a hot spring on the first floor that you can use during specified hours. The rooms, like most Japanese hotels, are small but have everything you need. The only quirky thing was that there was no charging outlet by the bed. The only place to charge anything in the whole room was under the desk, across from the bed. I found that a bit odd.

Although it is a chain hotel, the price/performance ratio and supporting facilities are very good, with hot springs, saunas and ice water. There is also a supermarket and Daiso opposite. We booked a triple room and it was very spacious.

Facilities: Well-equipped. The hotel has a large public bath on the 2nd floor, as well as a laundry room. The public bath is separated for men and women, but you need to bring your own towel. Cleanliness: Good, very clean. Environment: Very good. Service: Excellent, dinner was delicious.

We checked in at night. There were two hotels with the same name in the same location, probably both belonging to the same group. I saw a sign outside one of them indicating the other hotel was for check-in, but during check-in, they kept asking if I had booked three nights. It turned out they hadn't checked the name carefully and gave me a room from someone else. That person had booked a single room, and I only found out after I went to the room and showered that everything was only enough for one person. It turned out the hotel still gave me a room from the other hotel. In the end, I went to the front desk and got an extra towel and pillow, and slept in that room for the night.

Highly recommend! We had 2 rooms, one with a private bath, the other was the special room on the 6th floor. The special room appeared to have the original materials and fixtures, which we appreciate. Everything was maintained very well. If I could suggest one thing, it would be having the carpet replaced in the room, as well as in the public spaces. Breakfast had a good variety of western and Japanese foods. The fixed course dinner was exceptional, from the presentation to the taste. One memorable experience for us was the table tennis. Our whole family had such a good time! Last but not least, the service was top-notch. From the moment we stepped in the hotel, Kitabori was there to welcome us and ensured that we had everything we needed. His professionalism and attention to details truly enhanced our stay! We would definitely stay there again.

Booked this hotel for overnite stay while on the way to Nikko. The are is quiet at night time. The room is just a standard Japan hotel room, though size is bigger compared to those in Tokyo downtown area. The hotel spa (or onsen) is actually few mins walk away (and need to go up to footbridge to cross the road). We drove to the spa mainly because there is a restaurant that we could have dinner. As we arrived late, we didn't try the onsen there. The spa looks good and staff there is very nice.

I wanted a twin room, but was worried because the room type was run-of-the-house. However, there was a double-sized bed and a single loft bed (a little small?), so I was able to sleep comfortably even with my working son. There was also a permanent air purifier, which made it very comfortable. There was also a natural hot spring, which was great for soothing my legs and back after so much walking, and the breakfast was delicious. It was a hotel I would definitely like to use again.