My biggest mistake of this trip to Yamagata is to book this hotel. It's a good hotel but it's in the middle of nowhere. You will want to stay around the city of Yamagata province which is also called Yamagata city just so you can get to famous tourist spots. However this is 4 hours away from all of these. I had to book another hotel so I can stay 1 day in the city when I wanted to visit these places and the traveling time just completely made me exhausted. It took like 1 day to go to a place and 1 day to go back. It was so terrible, I was crying. This place is closed to Shonai airport not Yamagata airport so I also had to book another flight from Shonai. I wasted so much money for transportation. It was such a terrible experience.
However the hotel is incredibly beautiful with smart design in everything. I loved the onsen very much. If it was just a vacation/restcation for relaxing purpose or isolate yourself from the human word, it's the best choice for you. Since its in the middle of the endless rice field, there is nothing to eat except for paying very high price to eat at the hotel's restaurant. And the food was just okay.
The beauty of this hotel was like a trap. Its like I was blind from its beauty and couldn't see all other disavantages.
Facilities: Average, not very new, but not bad.
Hygiene: The sanitation is pretty good
Environment: The town is very quiet, the snowy scenery is beautiful, and every household has a persimmon tree
Service: The service needs to be improved. The guy at the front desk can hardly speak English and is not very enthusiastic, which is different from many Japanese hostels
Dining: Dinner is not bad, quite rich, and the tableware is also beautiful
Special praise for the free snacks and coffee in the lobby☕️
It's very convenient to get there by car. The room has a bathtub, which is quite comfortable for soaking. The only downside is the air conditioning is a bit noisy when sleeping. The ingredients for dinner and breakfast were slightly subpar, but the service was good. The facilities are a bit old. At around 1000 RMB, this price would be more reasonable.
Onsen, I am told, is lovely.
Stained mats and walls in our room suite was a concern.
Charged for ice bucket to the room.
Staff is friendly but seemed unable to take initiative to help.
Breakfast has plentiful choices but some cut fresh fruits were still frozen.
As it is a long-established luxury inn, there are no problems with the facilities or the service.
However, one thing that bothered me was that I had to wait a long time for dinner when I went to the dining room at the designated time. There were no strings to fasten the sleeves of the yukata anymore. It may have been a coincidence, but it was a great disappointment for a luxury inn that I rarely go to.
I suddenly had the day off work so I made a reservation on the same day. The service was polite, the room was clean, and I was able to spend a satisfying and relaxing time.
A hot spring hotel with a great value for money.
It was quite late when I checked in, but the front desk staff still patiently explained it to me. It was a very good experience.
The room and hot spring were both great, and the price was very reasonable.
I will stay here again when I go to Yamagata next time!
Thank you for the hospitality!
Basically, you can experience three hot spring baths (one of the basic men's and women's baths + four additional family baths are free), and the remaining three family baths can be used for an additional fee of 2500 yen. Two of the family baths are on the rooftop outdoors. One of the two dogs on the first floor was a Pamukkale type, dinner and breakfast were served in the room, and the next day they cleaned up the snow accumulated in the car. However, it was too noisy if the air conditioner heater turned on hard, so it was cold because I couldn't sleep and turned weak.
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GGuest UserThe hotel has a Showa-era feel. There's no elevator, so you have to carry your luggage up yourself, thankfully it's only on the second floor. There are six private baths that can be booked in advance, and you can use them freely after 9 pm as long as no one is there – it's fantastic! After soaking in the hot springs, they even give you complimentary milk. Dinner was Yamagata beef shabu-shabu, which was delicious. I'd definitely stay here again next time I'm in Zao!
AAnonymous UserMy biggest mistake of this trip to Yamagata is to book this hotel. It's a good hotel but it's in the middle of nowhere. You will want to stay around the city of Yamagata province which is also called Yamagata city just so you can get to famous tourist spots. However this is 4 hours away from all of these. I had to book another hotel so I can stay 1 day in the city when I wanted to visit these places and the traveling time just completely made me exhausted. It took like 1 day to go to a place and 1 day to go back. It was so terrible, I was crying. This place is closed to Shonai airport not Yamagata airport so I also had to book another flight from Shonai. I wasted so much money for transportation. It was such a terrible experience.
However the hotel is incredibly beautiful with smart design in everything. I loved the onsen very much. If it was just a vacation/restcation for relaxing purpose or isolate yourself from the human word, it's the best choice for you. Since its in the middle of the endless rice field, there is nothing to eat except for paying very high price to eat at the hotel's restaurant. And the food was just okay.
The beauty of this hotel was like a trap. Its like I was blind from its beauty and couldn't see all other disavantages.
GGuest UserThe trip was planned few weeks ahead, accommodation options in Zao Onsen are scarce. If there were other options, I probably would not go with this hotel again.
- Before arrival, I called the hotel twice using trip.com but no one answered.
- There was only one front desk staff handling check-in. I have waited for 20 minutes for check-in and the Indian family has it waited for 35 minutes. There was another staff coming out from the office and acknowledged the queue. However no action was taken despite the long wait by guest.
- I inquired about shuttle bus service but the staff at the entrance said “No shuttle bus”. I saw shuttle bus having the hotel name around the Zao Onsen area.
- On the first day of room cleaning, the cleaning lady has not replaced the used porcelain cup and Japanese cup. Also no replenishment on tea bags and toilet amenities. At this price point of over USD500 per night, I was quite surprised.
- There are 2 onsen places, one outside the hotel and one on the 1F. The outdoor onsen inside the hotel was not opened and the reason is “snow accumulation”.
Overall, the room is spacious and clean but the service did not meet the expectations.
GGuest UserAs it is a long-established luxury inn, there are no problems with the facilities or the service.
However, one thing that bothered me was that I had to wait a long time for dinner when I went to the dining room at the designated time. There were no strings to fasten the sleeves of the yukata anymore. It may have been a coincidence, but it was a great disappointment for a luxury inn that I rarely go to.
GGuest UserI've stayed here several times.
It's within walking distance of Tsuruoka Station and has a bus terminal next door, so it's very convenient.
Although it's a hotel, it has a hot spring on the top floor of the annex, which is great. The open-air bath is closed in the morning, but it's great for warming up when your body is hot from the sauna or running.
My room was a single room and not very large, but it was well-maintained and clean.
They change towels for consecutive nights, but I would have liked some refills on the tea and coffee. It's a small thing, I know.
The staff are also kind and polite. I'd like to stay here again.
MMon ThailandThis hotel is located in a beautiful ski resort. Opening the window, you're greeted with a stunning view of a snow-covered landscape. The staff are incredibly attentive, especially the drivers who provide shuttle services to various locations. Even though they don't speak English, their dedication to service is exceptional. Although the rooms show their age, they are clean and tidy. There are private onsens available, both in-room and outdoor, but they come with an additional charge. While the location isn't ideal for walking, the shuttle service is excellent.
ZZoeAbsolutely lovely place. At first I thought I'd be uncomfortable with how spaceous the room was (I'm a very jumpy solo traveller), but the room was just so comfy with an excellent view. The heater was a bit hot, but there was an electric fan too, so all was great.
The hotel allows you to have a free 50 minute private bath each night, and the private baths are amazing, able to accommodate up to five persons and with windows to let in the light and stuff. Excellent onsen water -- very acidic and very hot. Takes some time getting used to the heat, but once you do it's a heavenly experience. There are also public baths (free of charge) that you could enjoy throughout the night and into early morning (they're closed for cleaning only during 9-12 in the morning), one indoor and one outdoor, both connected to one another. The outdoor one is a bit small, but it's so refreshing to be able to flee from the stifling indoor onsen to enjoy the crisp winter air while soaking up in the heat.
GGuest UserOverall a practical hotel close to the slopes, room was simple but fine. Free shuttle provided which proved very convenient. Breakfast was good with different options both Japanese and western styles. Staff was helpful especially the Japanese personnel and the young lady in the breakfast room however there was one Indian-like man who was not really hospitable, never smiling and never talking (no hello, nothing at all) staring at you which made me uncomfortable.
GGuest UserA wonderful place to stay in. The service was fantastic. The room was huge, much too large for just a solo traveler like me but it would have been perfect if I had brought my wife and child along. The onsen quality was great, albeit the fittings at the shower area were a bit old. The food was hands down amazing and featured great local produce. Honestly there was too much for one person to finish! What I especially liked was that they had a separate room on the first floor where if it was too early for you to check in, you could drop your luggage off, change, and then grab your gear and head to the slopes. Same thing if you intend to charge the slopes a bit more on your last day, just leave your stuff in the storage room, hit the slopes, come back and change out, hit the onsen for the last time, then go off. Definitely recommending this place to my friends visiting Zao.
YyauThe hotel greeted attentive, the staff of various departments were very polite, attentive, detailed explanation of the place, meals, location, very friendly.
The hot spring water was great, the Japanese breakfast, the dinner was better than I imagined, and even my husband accepted it and ate it all.
Although walking more stairs, walking a few more times to accept, adapt to walking, but the shoes are too big, my feet are small,
Traditional Japanese-style hotel, very characteristic, but the elderly really have to consider walking the stairs, full of nostalgic mood, as if substituted into the Japanese theater scene sense.
A fly in the ointment, I have small feet and no suitable shoes at checkout, and very warmly thanked.
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