Such a WONDERFUL hotel I never stayed before. This is a new, eco, comfortable & beautiful place that I don’t want to leave. It is very suitable for any tourists especially for family, I will highly recommended & must visit again next time.
Facilities: Average, not very new, but not bad.
Hygiene: The sanitation is pretty good
Environment: The town is very quiet, the snowy scenery is beautiful, and every household has a persimmon tree
Service: The service needs to be improved. The guy at the front desk can hardly speak English and is not very enthusiastic, which is different from many Japanese hostels
Dining: Dinner is not bad, quite rich, and the tableware is also beautiful
Special praise for the free snacks and coffee in the lobby☕️
It's very convenient to get there by car. The room has a bathtub, which is quite comfortable for soaking. The only downside is the air conditioning is a bit noisy when sleeping. The ingredients for dinner and breakfast were slightly subpar, but the service was good. The facilities are a bit old. At around 1000 RMB, this price would be more reasonable.
Clean hotel, location quite central, easy to find supermarket and CVS. We were trapped in heavy snow on the way back from a very bad tour. Hotel was hesitant to pick us up; we were cold and trapped outside and they were about to cancel our dinner even though we have paid for it. Also, the hotel will only answer your call between 09:00 and 19:00; what a lame service … hotel should be ready to answer its guests’ call 24 hrs, especially when you charge your guest over 170 USD per night per person!
Very satisfied, the bed is very comfortable, we stayed in a Japanese-style house, the dinner is worth recommending, it is very rich and tastes very good, the chef is very skilled. The outdoor onsen was also nice.
I stayed here on a trip from Kyushu.
I was able to spend a comfortable time.
The staff were also greeted calmly and hospitality was full.
The rooms are also neatly arranged, and I am very satisfied with the fact that there was a cold towel in the refrigerator and that I could choose a yukata.
The bath is bright and the large communal bath has not fallen one hair, it is very clean, the hot water is comfortable, and I usually don't take a bath in the morning, but I just entered!
And the meal is very satisfying with dinner and breakfast! It was just right with a gentle taste and not much, not much.
I was able to spend a relaxing time in the lounge. The grapefruit juice was very delicious!
I felt that the whole hotel was worried about detail.
I want to stay again. It was a good memory. Thank you very much.
I suddenly had the day off work so I made a reservation on the same day. The service was polite, the room was clean, and I was able to spend a satisfying and relaxing time.
A hot spring hotel with a great value for money.
It was quite late when I checked in, but the front desk staff still patiently explained it to me. It was a very good experience.
The room and hot spring were both great, and the price was very reasonable.
I will stay here again when I go to Yamagata next time!
Thank you for the hospitality!
Basically, you can experience three hot spring baths (one of the basic men's and women's baths + four additional family baths are free), and the remaining three family baths can be used for an additional fee of 2500 yen. Two of the family baths are on the rooftop outdoors. One of the two dogs on the first floor was a Pamukkale type, dinner and breakfast were served in the room, and the next day they cleaned up the snow accumulated in the car. However, it was too noisy if the air conditioner heater turned on hard, so it was cold because I couldn't sleep and turned weak.
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GGuest UserWhat a gem of a place! The special thing about this place is that there are 5 private outdoor onsens as well as a gender-segregated public bath and one mixed gender outdoor bath (for this one, you need to wear a bathing suit). If you are shy of exposing yourself or like taking photos, then those 5 private outdoor onsens are just perfect. I went in the autumn, which is cooling already and I can imagine what a treat it will be in winter with all the snow.
The hotel is located almost to the top of the hill. Either drive or call them ahead and they will pick you up and drop you off in the vicinity.
My room is quaint and Japanese-styled. I didn't pay for the meal package as I knew I'd would be busy trying out all the onsens available. They are all open 24hrs. By the way, private onsen number 1 and 5 are the best and most picturesque!!!
I'm doing all a favor and posting all the pictures of the private onsens.
GGuest UserSuch a WONDERFUL hotel I never stayed before. This is a new, eco, comfortable & beautiful place that I don’t want to leave. It is very suitable for any tourists especially for family, I will highly recommended & must visit again next time.
GGuest UserThe trip was planned few weeks ahead, accommodation options in Zao Onsen are scarce. If there were other options, I probably would not go with this hotel again.
- Before arrival, I called the hotel twice using trip.com but no one answered.
- There was only one front desk staff handling check-in. I have waited for 20 minutes for check-in and the Indian family has it waited for 35 minutes. There was another staff coming out from the office and acknowledged the queue. However no action was taken despite the long wait by guest.
- I inquired about shuttle bus service but the staff at the entrance said “No shuttle bus”. I saw shuttle bus having the hotel name around the Zao Onsen area.
- On the first day of room cleaning, the cleaning lady has not replaced the used porcelain cup and Japanese cup. Also no replenishment on tea bags and toilet amenities. At this price point of over USD500 per night, I was quite surprised.
- There are 2 onsen places, one outside the hotel and one on the 1F. The outdoor onsen inside the hotel was not opened and the reason is “snow accumulation”.
Overall, the room is spacious and clean but the service did not meet the expectations.
WWenlianggongziVery satisfied, the bed is very comfortable, we stayed in a Japanese-style house, the dinner is worth recommending, it is very rich and tastes very good, the chef is very skilled. The outdoor onsen was also nice.
GGuest UserI've stayed here several times.
It's within walking distance of Tsuruoka Station and has a bus terminal next door, so it's very convenient.
Although it's a hotel, it has a hot spring on the top floor of the annex, which is great. The open-air bath is closed in the morning, but it's great for warming up when your body is hot from the sauna or running.
My room was a single room and not very large, but it was well-maintained and clean.
They change towels for consecutive nights, but I would have liked some refills on the tea and coffee. It's a small thing, I know.
The staff are also kind and polite. I'd like to stay here again.
MMon ThailandThis hotel is located in a beautiful ski resort. Opening the window, you're greeted with a stunning view of a snow-covered landscape. The staff are incredibly attentive, especially the drivers who provide shuttle services to various locations. Even though they don't speak English, their dedication to service is exceptional. Although the rooms show their age, they are clean and tidy. There are private onsens available, both in-room and outdoor, but they come with an additional charge. While the location isn't ideal for walking, the shuttle service is excellent.
ZZoeAbsolutely lovely place. At first I thought I'd be uncomfortable with how spaceous the room was (I'm a very jumpy solo traveller), but the room was just so comfy with an excellent view. The heater was a bit hot, but there was an electric fan too, so all was great.
The hotel allows you to have a free 50 minute private bath each night, and the private baths are amazing, able to accommodate up to five persons and with windows to let in the light and stuff. Excellent onsen water -- very acidic and very hot. Takes some time getting used to the heat, but once you do it's a heavenly experience. There are also public baths (free of charge) that you could enjoy throughout the night and into early morning (they're closed for cleaning only during 9-12 in the morning), one indoor and one outdoor, both connected to one another. The outdoor one is a bit small, but it's so refreshing to be able to flee from the stifling indoor onsen to enjoy the crisp winter air while soaking up in the heat.
GGuest UserOverall a practical hotel close to the slopes, room was simple but fine. Free shuttle provided which proved very convenient. Breakfast was good with different options both Japanese and western styles. Staff was helpful especially the Japanese personnel and the young lady in the breakfast room however there was one Indian-like man who was not really hospitable, never smiling and never talking (no hello, nothing at all) staring at you which made me uncomfortable.
NNetotrevinoWoah! This is one of the best ryokans we’ve been to. The staff was super attentive and could speak some English, the rooms were amazing (see the photos!). The onsen in the room was fantastic so there was no need for us to go to the public or private onsen downstairs.
The hotel is located 3 minutes away from the bus station and conveniently situated near everything. We’ve stayed at other ryokans but this one was top notch! We strongly recommend to stay at this place and will try to come back again with friends and family. Oh! The food was wow, too! We had breakfasts and dinners included and the sukiyaki dinner offered Yamagata A5 meat which was to die for. Breakfast was also great!
YyauThe hotel greeted attentive, the staff of various departments were very polite, attentive, detailed explanation of the place, meals, location, very friendly.
The hot spring water was great, the Japanese breakfast, the dinner was better than I imagined, and even my husband accepted it and ate it all.
Although walking more stairs, walking a few more times to accept, adapt to walking, but the shoes are too big, my feet are small,
Traditional Japanese-style hotel, very characteristic, but the elderly really have to consider walking the stairs, full of nostalgic mood, as if substituted into the Japanese theater scene sense.
A fly in the ointment, I have small feet and no suitable shoes at checkout, and very warmly thanked.
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