My biggest mistake of this trip to Yamagata is to book this hotel. It's a good hotel but it's in the middle of nowhere. You will want to stay around the city of Yamagata province which is also called Yamagata city just so you can get to famous tourist spots. However this is 4 hours away from all of these. I had to book another hotel so I can stay 1 day in the city when I wanted to visit these places and the traveling time just completely made me exhausted. It took like 1 day to go to a place and 1 day to go back. It was so terrible, I was crying. This place is closed to Shonai airport not Yamagata airport so I also had to book another flight from Shonai. I wasted so much money for transportation. It was such a terrible experience.
However the hotel is incredibly beautiful with smart design in everything. I loved the onsen very much. If it was just a vacation/restcation for relaxing purpose or isolate yourself from the human word, it's the best choice for you. Since its in the middle of the endless rice field, there is nothing to eat except for paying very high price to eat at the hotel's restaurant. And the food was just okay.
The beauty of this hotel was like a trap. Its like I was blind from its beauty and couldn't see all other disavantages.
This is a very nice hotel. Loved every corner of it. A bit old. But the service and location makes it a nice place to stay. Near shinjo station by bus 20 minutes. It’s a good place to stay if you are going to ginzan onsen. They have shuttle bus to shinjo station from the hotel. They have izakaya inside of the hotel. Staff is great and helpful. We totally recommend it to stay. Awesome views
The location is relatively remote, suitable for self-driving. The room I booked has a private hot spring, which is great. There is a fruit plate and a small incense stick in the room. There are also free drinks in the hotel lobby. Including draft beer and sake. Public hot springs. The hotel staff are polite and friendly.
Clean hotel, location quite central, easy to find supermarket and CVS. We were trapped in heavy snow on the way back from a very bad tour. Hotel was hesitant to pick us up; we were cold and trapped outside and they were about to cancel our dinner even though we have paid for it. Also, the hotel will only answer your call between 09:00 and 19:00; what a lame service … hotel should be ready to answer its guests’ call 24 hrs, especially when you charge your guest over 170 USD per night per person!
As it is a long-established luxury inn, there are no problems with the facilities or the service.
However, one thing that bothered me was that I had to wait a long time for dinner when I went to the dining room at the designated time. There were no strings to fasten the sleeves of the yukata anymore. It may have been a coincidence, but it was a great disappointment for a luxury inn that I rarely go to.
I stayed here on a trip from Kyushu.
I was able to spend a comfortable time.
The staff were also greeted calmly and hospitality was full.
The rooms are also neatly arranged, and I am very satisfied with the fact that there was a cold towel in the refrigerator and that I could choose a yukata.
The bath is bright and the large communal bath has not fallen one hair, it is very clean, the hot water is comfortable, and I usually don't take a bath in the morning, but I just entered!
And the meal is very satisfying with dinner and breakfast! It was just right with a gentle taste and not much, not much.
I was able to spend a relaxing time in the lounge. The grapefruit juice was very delicious!
I felt that the whole hotel was worried about detail.
I want to stay again. It was a good memory. Thank you very much.
I suddenly had the day off work so I made a reservation on the same day. The service was polite, the room was clean, and I was able to spend a satisfying and relaxing time.
A hot spring hotel with a great value for money.
It was quite late when I checked in, but the front desk staff still patiently explained it to me. It was a very good experience.
The room and hot spring were both great, and the price was very reasonable.
I will stay here again when I go to Yamagata next time!
Thank you for the hospitality!
Basically, you can experience three hot spring baths (one of the basic men's and women's baths + four additional family baths are free), and the remaining three family baths can be used for an additional fee of 2500 yen. Two of the family baths are on the rooftop outdoors. One of the two dogs on the first floor was a Pamukkale type, dinner and breakfast were served in the room, and the next day they cleaned up the snow accumulated in the car. However, it was too noisy if the air conditioner heater turned on hard, so it was cold because I couldn't sleep and turned weak.
Great
24 reviews
9.1/10
Price from
€64
per night
Check Availability
See All Hot Springs Hotels in Yamagata Prefecture
Travelers Reviews of Yamagata Prefecture Hotels
See all
8.8/10
Very Good
GGuest UserI love Bernese Mountain, and I’m lucky enough to stay here and play with Haruda San (I hope I spell her name correctly). The breakfast and dinners are sumptuous and of good portion.
Staffs are attentive and swift to provide shuttle bus services.
All rooms with no shower facilities, meaning you have to go to public bath area to take shower. For rooms located at west annex, it’s a bit of walk and you need to pass through a short outdoor alleyway. I would recommend to try onsen at No. 1 and 2 site as they are close to public bath area. If you try onsen at other sites, which is at west annex, you need to go to another side of the hotel to take shower before and after the onsen as they don’t provide shower facility during winter.
AAnonymous UserMy biggest mistake of this trip to Yamagata is to book this hotel. It's a good hotel but it's in the middle of nowhere. You will want to stay around the city of Yamagata province which is also called Yamagata city just so you can get to famous tourist spots. However this is 4 hours away from all of these. I had to book another hotel so I can stay 1 day in the city when I wanted to visit these places and the traveling time just completely made me exhausted. It took like 1 day to go to a place and 1 day to go back. It was so terrible, I was crying. This place is closed to Shonai airport not Yamagata airport so I also had to book another flight from Shonai. I wasted so much money for transportation. It was such a terrible experience.
However the hotel is incredibly beautiful with smart design in everything. I loved the onsen very much. If it was just a vacation/restcation for relaxing purpose or isolate yourself from the human word, it's the best choice for you. Since its in the middle of the endless rice field, there is nothing to eat except for paying very high price to eat at the hotel's restaurant. And the food was just okay.
The beauty of this hotel was like a trap. Its like I was blind from its beauty and couldn't see all other disavantages.
GGuest UserThe trip was planned few weeks ahead, accommodation options in Zao Onsen are scarce. If there were other options, I probably would not go with this hotel again.
- Before arrival, I called the hotel twice using trip.com but no one answered.
- There was only one front desk staff handling check-in. I have waited for 20 minutes for check-in and the Indian family has it waited for 35 minutes. There was another staff coming out from the office and acknowledged the queue. However no action was taken despite the long wait by guest.
- I inquired about shuttle bus service but the staff at the entrance said “No shuttle bus”. I saw shuttle bus having the hotel name around the Zao Onsen area.
- On the first day of room cleaning, the cleaning lady has not replaced the used porcelain cup and Japanese cup. Also no replenishment on tea bags and toilet amenities. At this price point of over USD500 per night, I was quite surprised.
- There are 2 onsen places, one outside the hotel and one on the 1F. The outdoor onsen inside the hotel was not opened and the reason is “snow accumulation”.
Overall, the room is spacious and clean but the service did not meet the expectations.
GGuest UserAs it is a long-established luxury inn, there are no problems with the facilities or the service.
However, one thing that bothered me was that I had to wait a long time for dinner when I went to the dining room at the designated time. There were no strings to fasten the sleeves of the yukata anymore. It may have been a coincidence, but it was a great disappointment for a luxury inn that I rarely go to.
คคนสวยมาแล้วจ้าReally great hotel in Zao onsen. The location is easy to find and free parking for guest. The room is big and clean. I love the window in our room see the snow falling and small pond as well. We didn’t booking the dinner & breakfast so I don’t know the food taste. However, onsen is really great!! I love outdoor onsen that you can see the view of Zao mountain while bathing and snow falling to your head!! but just scare of bear. So nice to stayed here!
ZZoeAbsolutely lovely place. At first I thought I'd be uncomfortable with how spaceous the room was (I'm a very jumpy solo traveller), but the room was just so comfy with an excellent view. The heater was a bit hot, but there was an electric fan too, so all was great.
The hotel allows you to have a free 50 minute private bath each night, and the private baths are amazing, able to accommodate up to five persons and with windows to let in the light and stuff. Excellent onsen water -- very acidic and very hot. Takes some time getting used to the heat, but once you do it's a heavenly experience. There are also public baths (free of charge) that you could enjoy throughout the night and into early morning (they're closed for cleaning only during 9-12 in the morning), one indoor and one outdoor, both connected to one another. The outdoor one is a bit small, but it's so refreshing to be able to flee from the stifling indoor onsen to enjoy the crisp winter air while soaking up in the heat.
GGuest UserA wonderful place to stay in. The service was fantastic. The room was huge, much too large for just a solo traveler like me but it would have been perfect if I had brought my wife and child along. The onsen quality was great, albeit the fittings at the shower area were a bit old. The food was hands down amazing and featured great local produce. Honestly there was too much for one person to finish! What I especially liked was that they had a separate room on the first floor where if it was too early for you to check in, you could drop your luggage off, change, and then grab your gear and head to the slopes. Same thing if you intend to charge the slopes a bit more on your last day, just leave your stuff in the storage room, hit the slopes, come back and change out, hit the onsen for the last time, then go off. Definitely recommending this place to my friends visiting Zao.
GGuest UserEven though we called the hotel stating that we would be late for the check-in and dinner as there was heavy snow in the highway. The staff postponed it to 730. However, the snow was so heavy, we lost our way in town and we arrived at 8:10. The staff saying that we were too late and rejected to provide any food for us. we had to walk downhill to the town to find our own dinner. however, on the second night of our stay, we noticed that the other guests were having dinner at 9:10 when we passed by the restaurant. We know that we were late, but I believed that hotel is in the hospitality industry, the staff have to be considerate to the guests. as we were not meant to be late on purpose, just because of the bad weather outside, we couldn’t drive fast. We were in the highway 2 1/2 hours without any food and drink in the hope of arriving on time.
AAnonymous UserI stayed here on a trip from Kyushu.
I was able to spend a comfortable time.
The staff were also greeted calmly and hospitality was full.
The rooms are also neatly arranged, and I am very satisfied with the fact that there was a cold towel in the refrigerator and that I could choose a yukata.
The bath is bright and the large communal bath has not fallen one hair, it is very clean, the hot water is comfortable, and I usually don't take a bath in the morning, but I just entered!
And the meal is very satisfying with dinner and breakfast! It was just right with a gentle taste and not much, not much.
I was able to spend a relaxing time in the lounge. The grapefruit juice was very delicious!
I felt that the whole hotel was worried about detail.
I want to stay again. It was a good memory. Thank you very much.
MMunxiThe hotel provides a shuttle bus service, which is provided immediately. I originally thought that it only provides a shuttle between the Zao Onsen Bus Terminal and the hotel, but in fact, the hotel also provides a shuttle bus service when going to the cable car. I really appreciate this service! The hotel's location is great for skiing! The photo is taken outside the hotel gate; we booked a double room, but actually stayed in a triple room, so it was relatively spacious; in addition to the theme dishes for dinner, there are other all-you-can-eat dishes, so you will never go hungry, and the breakfast is also all-you-can-eat, which is impeccable; to sum up, if I go to Zao Onsen again in the future, I will still choose this hotel!
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You’ll find over 1,500,000 hotels in 230+ countries and regions on Trip.com. Can’t decide which hotel to book? Browse the site for inspiration!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.