Hotels With Airport pickup service in Central Kalimantan, Indonesia

We needed somewhere to stay for a couple nights before our Orangutan cruise and the price was perfect so we booked. Despite it being a bigger chain hotel, it seems that the new staff have not necessarily received all the standard training especially on things that foreign guests would be seeking/expecting but not necessarily the same for local guests. Whilst all staff were friendly and helpful, there were a number of things that could be improved on, mostly smaller nuances that befit the brand and a 4* hotel. Special mention right at the beginning though… We accidentally left our passports and some cash in the safe (face palm, heart drop moment!!!) and they notified us and it was all returned safely before our flights which we were very grateful for. ~Location~ Nicely located for a stroll down to the local fruit and veg market, the boardwalk along the river and then up round to Istana Kuning. ~The Room & Establishment~ Being a new hotel the decor, fittings and linens are all beautiful and fresh. Hot water/pressure: Good Wifi: Good Opportunity for Improvement • The air conditioning wasn’t working properly in our room (it kept getting hotter and hotter). After reporting it, a technician came and spent over an hour fixing it. We had a cooler room however it was quite noisy thereafter. I’m sure the hotel wasn’t full – it would have made more sense to simply move us to a new room) • The plug/electrical socket next to the bed did not work. • There was no shower gel in the bottle attached to the wall and the shampoo was very nearly finished (especially after we also used it as shower gel!) • Lack of cutlery (knives) near bread station in restaurant. No butter available. When butter was provided it was too hard to use. ~The Service~ Staff are friendly and do their best to be helpful. Communication: Good (considering English wasn’t first language and we don’t speak Indonesian!) Opportunity for Improvement • On arrival there were 2 people at the reception desk however, the gentleman stepped away (to mind a baggage trolley!?) leaving the lovely young lady at the desk to try to do multiple check ins (3 separate parties) and answer the ringing phone. However, that evening we noticed that there were 2 staff manning the desk and no one seemed to appear so management may need to reassess their staffing shifts. • Room Service is via a QR code however we were not advised about this on check in (not surprising given the calls received while trying to check us in). When we called Room Service looking for a menu, we were told we should have scanned the code. • Unable to charge meals to the room to pay on check out (per normal practice at other Mercure hotels) which was a bit annoying. • At Dinner we were given the menu and immediately asked if we were ready to order before we’d even had a chance to look at it. I’m sure these small teething problems will be solved once everyone settles into their roles and gets mor

Beautiful and clean hotel with a very friendly staff. The tvs in the room are a bit small and the wifi needs a little boost. The food is delicious whether ordering room service or eating in the dinning area. Have stayed at this hotel several times and plan to use again in the future.

Convenient hotel but needs a refresh. I was given a smoking room even though I had requested for non smoking. Comfortable bed but the toilet and areas need to clean properly. Silicon fillers in the toilet area was already brown with grime. I had expected more.

Hotel with very good service, all places are clean and photogenic. Recommended for holidays with family or meeting business partners. Complete sports facilities and there is a swimming pool too. For those who like afternoon walks or jogging, this hotel is close to the Palangkaraya football stadium.

Facilities: Good Hygiene: clean Environment: good Service: Passion

The room is clean, just the tv remote is broken, the ac comes out of water so it floods until the bathroom door and the underwater entrance of the sink but overall good and decent

I stayed here with my wife back in March 2019. I stayed in suite on top floor. This is my second time to Palangkaraya. It was a nice sized room with a king sized bed. I had friends over and there was plenty of room. The food at the restaurant was good, I ate dinner and breakfast there. The people working in restaurant had limited English skills but with my basic Bahasa, I was fine. The staff were always friendly and helpful. I am coming back to Palangkaraya in June, and I will definitely stay here again.

Delicious, comfortable, spacious place, close to the city center, delicious food

Today I'm with my wife and two children celebrating my first child's birthday with a fiancée looking at the iguan in the maze. clean receptionist very friendly and affordable room rates.

Stayed for 3 nights on 5-8 April 2022 in room number 617. Hotel suitable for meeting, with good ambience. Thank you to the staff for the excellent services and a special thanks to Mrs Susan. she’s great and really helpful and does her best for the customer experience. so happy and glad to know her, Management should consider her for the next good position👍

Convenient hotel but needs a refresh. I was given a smoking room even though I had requested for non smoking. Comfortable bed but the toilet and areas need to clean properly. Silicon fillers in the toilet area was already brown with grime. I had expected more.

Hotel with very good service, all places are clean and photogenic. Recommended for holidays with family or meeting business partners. Complete sports facilities and there is a swimming pool too. For those who like afternoon walks or jogging, this hotel is close to the Palangkaraya football stadium.

Facilities: Good Hygiene: clean Environment: good Service: Passion

The room is clean, just the tv remote is broken, the ac comes out of water so it floods until the bathroom door and the underwater entrance of the sink but overall good and decent

I stayed here with my wife back in March 2019. I stayed in suite on top floor. This is my second time to Palangkaraya. It was a nice sized room with a king sized bed. I had friends over and there was plenty of room. The food at the restaurant was good, I ate dinner and breakfast there. The people working in restaurant had limited English skills but with my basic Bahasa, I was fine. The staff were always friendly and helpful. I am coming back to Palangkaraya in June, and I will definitely stay here again.

Today I'm with my wife and two children celebrating my first child's birthday with a fiancée looking at the iguan in the maze. clean receptionist very friendly and affordable room rates.

Stayed for 3 nights on 5-8 April 2022 in room number 617. Hotel suitable for meeting, with good ambience. Thank you to the staff for the excellent services and a special thanks to Mrs Susan. she’s great and really helpful and does her best for the customer experience. so happy and glad to know her, Management should consider her for the next good position👍

Convenient hotel but needs a refresh. I was given a smoking room even though I had requested for non smoking. Comfortable bed but the toilet and areas need to clean properly. Silicon fillers in the toilet area was already brown with grime. I had expected more.

Hotel with very good service, all places are clean and photogenic. Recommended for holidays with family or meeting business partners. Complete sports facilities and there is a swimming pool too. For those who like afternoon walks or jogging, this hotel is close to the Palangkaraya football stadium.

Facilities: Good Hygiene: clean Environment: good Service: Passion

The room is clean, just the tv remote is broken, the ac comes out of water so it floods until the bathroom door and the underwater entrance of the sink but overall good and decent

We needed somewhere to stay for a couple nights before our Orangutan cruise and the price was perfect so we booked. Despite it being a bigger chain hotel, it seems that the new staff have not necessarily received all the standard training especially on things that foreign guests would be seeking/expecting but not necessarily the same for local guests. Whilst all staff were friendly and helpful, there were a number of things that could be improved on, mostly smaller nuances that befit the brand and a 4* hotel. Special mention right at the beginning though… We accidentally left our passports and some cash in the safe (face palm, heart drop moment!!!) and they notified us and it was all returned safely before our flights which we were very grateful for. ~Location~ Nicely located for a stroll down to the local fruit and veg market, the boardwalk along the river and then up round to Istana Kuning. ~The Room & Establishment~ Being a new hotel the decor, fittings and linens are all beautiful and fresh. Hot water/pressure: Good Wifi: Good Opportunity for Improvement • The air conditioning wasn’t working properly in our room (it kept getting hotter and hotter). After reporting it, a technician came and spent over an hour fixing it. We had a cooler room however it was quite noisy thereafter. I’m sure the hotel wasn’t full – it would have made more sense to simply move us to a new room) • The plug/electrical socket next to the bed did not work. • There was no shower gel in the bottle attached to the wall and the shampoo was very nearly finished (especially after we also used it as shower gel!) • Lack of cutlery (knives) near bread station in restaurant. No butter available. When butter was provided it was too hard to use. ~The Service~ Staff are friendly and do their best to be helpful. Communication: Good (considering English wasn’t first language and we don’t speak Indonesian!) Opportunity for Improvement • On arrival there were 2 people at the reception desk however, the gentleman stepped away (to mind a baggage trolley!?) leaving the lovely young lady at the desk to try to do multiple check ins (3 separate parties) and answer the ringing phone. However, that evening we noticed that there were 2 staff manning the desk and no one seemed to appear so management may need to reassess their staffing shifts. • Room Service is via a QR code however we were not advised about this on check in (not surprising given the calls received while trying to check us in). When we called Room Service looking for a menu, we were told we should have scanned the code. • Unable to charge meals to the room to pay on check out (per normal practice at other Mercure hotels) which was a bit annoying. • At Dinner we were given the menu and immediately asked if we were ready to order before we’d even had a chance to look at it. I’m sure these small teething problems will be solved once everyone settles into their roles and gets mor

Delicious, comfortable, spacious place, close to the city center, delicious food

We stayed in the Grand Deluxe room overlooking the pool, on third floor in the new wing. Comfortable, clean room and bathroom. Good, buffet breakfast and lunch. The chicken soup was delicious. Nice, helpful staff.

We stayed here before and after a three day tour into the rainforest to see orangutans in wildlife. The hotel is nicely located between airport and city center. It is about a 2km walk to the yellow Palace and waterfront city. The walk along the street is a bit unconvenient but doable. There are no taxis at night so plan carefully. The hotel itself offers spacious rooms with AC. The rooms are a bit outdated from European perspective but I have seen far older furniture and bathrooms and far more expensive hotels in the US and elsewhere. For the price, the rooms are more than you can expect. Breakfast was included and offers mostly indonesian food. There is also a cafe/restaurant offering western food. Overall, we would choose this hotel again for a stay in the area.