Hotels With Airport pickup service in Johor, Malaysia

Hotel room looks newly renovated. Was pleasantly surprised that it provided room slippers and changed the individual soap and shampoo to more eco friendly dispensers. Room was comfortable and spacious. The major let down was screaming kids and adults next door made worst by inter-connecting door. Suggest hotel place families with young children in non connecting rooms( unless they book both rooms or place them far away. Kids were shouting and screaming non stop from 7am and adults were doing the same. Totally stressed out by the experience

Love the people at the front desk, they are always so happy and friendly. Check-in took a bit longer than usual but the staff were very apologetic. I stayed in the Urban room at level 12 facing the highway and river. To my surprise it was rather quiet I can’t really hear the traffic. Morning breakfast at level 6 was pretty crowded. The next morning I just went down earlier and it was great. The girls at breakfast were always happy to welcome us… keep it up 👍

First time staying with a child. Location is convenient and parking available. Room size is just nice, comfy bed with clean beddings. Toilet is clean with shampoo and body wash provided. Can see that maintenance of the room is provided. Hope that they would keep it up with the cleanliness and services.

Saw reviews and i was expecting it’s better than it should be. Parking is convenient & safety seem ok for the security & car lift . Room is huge. Location is wise. But, Amenities , room conditions seem ages . Environment locations is ok but full with foreigners which quite unsafe for solo travelers especially lady alone. And due to its locations right across the hotel there is night market with full sets of karaoke blasting during the evening & night. Thursday night i can still heard the music at 12am. Friday night i can still heard it pass 2am . Hard to have good rest with this conditions. If you are on business trip its not recommend for the stay as hardly get good rest with the loud music blasting at the night .

One of the really nice hotel around the area. Impressive environment, friendly staff , clean and comfy bed with good access to food and located at the central of city even. I had some stuff going on and ask for some room check out extension. The staff was even kind enough to gave me some tolerance and extension. Thanks so much again. Will definitely come again in the future.

Dear Crystal Crown Management Team, First of all, I would like to thank you for the hospitality during this period. To begin with, I have a brother who is currently serving quarantine at Hotel Ramada, so I know exactly what are the two hotels offering and its differences. Nevertheless, my stay with Crystal Crown has been a decent one which I am grateful for. I will also be honest with you that there are quite number of areas which need to be improved, not only for the wellbeing of the next batch of guests, but also for the benefit of your staff members. Hence, I would like to provide some constructive suggestions. 1) Communications a) Clarity on the rules of food / items delivery. The RELA briefed us on the arrival day, but it was unclear as we were seated outdoor. A suggestion is to include pictures in your document. See the attached photo for illustration. Besides pasting the rules at the entrance, you could also print it out in black and white for every room, together with the welcome letter. I believe that once the rules are spelled out clearly, the guests will manage their expectations accordingly. b) Distribute the 14 days necessities (e.g. mineral waters, trash bag, toiletries) at one shot. This is also a good practice of Hotel Ramada. Not only the guests can ration the items based on their needs, it also saves your hotel staff the trouble of attending to the needs of the guests at all time. c) Discontinue the whatsapp group. I understand the intention of setting up the group is for emergency purpose. But we all clearly know that this is not the case. Unfortunately, the chat group becomes a platform of all sorts of stuff: from requesting the daily necessities, clarifying the same delivery rules, asking the staff to pick up and send food / items, to spamming the group of 198 people with complaints and feud, or even turning the group into personal chat room. I believe once point a) & b) are sorted out, there is less need to use the whatsapp group as the main channel of communication. We can always use the phone in our room to call the front desk for additional requests or attend to emergency matters. Respecting the guests’ privacy is very much appreciated. 2) Dietary Preferences a) Make the effort to collect guests’ dietary needs and be committed to attend to it. This is a basic etiquette and fundamentals of the hospitality industries. Peanut and seafood allergies can be severe and deadly. The health of people with medical conditions (e.g. diabetes) could be affected. Not to mention the vulnerable such as the elderly, young children and pregnant women. We are human after all, hence the importance of mutual respect – treat the guests the way you want to be treated. b) Look after the well-being of the vegetarians. I would like to speak up for the vegetarians, especially those who practise strict vegetarianism. They cannot to take onions, garlic, chives, green onions and leeks, as it cause anger and desi

The hotel staff is very welcoming and helpfull. Thank you to Executive Puan Sarimah Sapwi on your kind helpfull. I was here attending company training. What I want to say is it the ballroom is very spacious and comfort. The room ia a sound proof. The food is very good and deliciuos. It is variety and very tastefully. The High tea also very good especially a mee goreng mamak. Overal is very good.

The beds are hard. The bed sheet look old and not sure if it really got change with a brown blanket between the sheets make me feel itchy. I feel itchy and in the night. Can hear the top occupants running in the room for like 30 minutes in the middle of the night. Too tired to call lobby to check if there anyone staying in the room. Breakfast food so so… not worth. The toilet look old and bottom cracks. The room floor can feel lots of hairs that are roll in between your toes. The shower hose shower went loose and wet the floor. The water not hot and the tap look run down. The good is the room facilities service guys are good and fast. The service counter staff and hotel staff are good. The lifts are fast. Room quite big.

Everything was alright. Except that I felt cheated on the first day of check in. I was too hungry hence I went to buy a egg sandwich. It was specifically reflected 18 ringit. But upon payment I was told it was 26 ringit, the server told me they have placed the wrong price tag. I felt so ripped off. But did not wish to argue further as I was tired & hungry. Paid for the sandwich & left the place

We went for Sunway Big Box Hotel for my daughter’s birthday. Surprised with the location that it’s only 10 minutes drive from Tuas checkpoint! Like the bathe room that the water supply is strong and the heater is good, plus that have seat to sit down during showering. The breakfast with variety of food of different cultures. The hotel connected with a supermarket and shopping mall, very suitable to go with family and children.

Hotel room looks newly renovated. Was pleasantly surprised that it provided room slippers and changed the individual soap and shampoo to more eco friendly dispensers. Room was comfortable and spacious. The major let down was screaming kids and adults next door made worst by inter-connecting door. Suggest hotel place families with young children in non connecting rooms( unless they book both rooms or place them far away. Kids were shouting and screaming non stop from 7am and adults were doing the same. Totally stressed out by the experience

Love the people at the front desk, they are always so happy and friendly. Check-in took a bit longer than usual but the staff were very apologetic. I stayed in the Urban room at level 12 facing the highway and river. To my surprise it was rather quiet I can’t really hear the traffic. Morning breakfast at level 6 was pretty crowded. The next morning I just went down earlier and it was great. The girls at breakfast were always happy to welcome us… keep it up 👍

First time staying with a child. Location is convenient and parking available. Room size is just nice, comfy bed with clean beddings. Toilet is clean with shampoo and body wash provided. Can see that maintenance of the room is provided. Hope that they would keep it up with the cleanliness and services.

Saw reviews and i was expecting it’s better than it should be. Parking is convenient & safety seem ok for the security & car lift . Room is huge. Location is wise. But, Amenities , room conditions seem ages . Environment locations is ok but full with foreigners which quite unsafe for solo travelers especially lady alone. And due to its locations right across the hotel there is night market with full sets of karaoke blasting during the evening & night. Thursday night i can still heard the music at 12am. Friday night i can still heard it pass 2am . Hard to have good rest with this conditions. If you are on business trip its not recommend for the stay as hardly get good rest with the loud music blasting at the night .

One of the really nice hotel around the area. Impressive environment, friendly staff , clean and comfy bed with good access to food and located at the central of city even. I had some stuff going on and ask for some room check out extension. The staff was even kind enough to gave me some tolerance and extension. Thanks so much again. Will definitely come again in the future.

Dear Crystal Crown Management Team, First of all, I would like to thank you for the hospitality during this period. To begin with, I have a brother who is currently serving quarantine at Hotel Ramada, so I know exactly what are the two hotels offering and its differences. Nevertheless, my stay with Crystal Crown has been a decent one which I am grateful for. I will also be honest with you that there are quite number of areas which need to be improved, not only for the wellbeing of the next batch of guests, but also for the benefit of your staff members. Hence, I would like to provide some constructive suggestions. 1) Communications a) Clarity on the rules of food / items delivery. The RELA briefed us on the arrival day, but it was unclear as we were seated outdoor. A suggestion is to include pictures in your document. See the attached photo for illustration. Besides pasting the rules at the entrance, you could also print it out in black and white for every room, together with the welcome letter. I believe that once the rules are spelled out clearly, the guests will manage their expectations accordingly. b) Distribute the 14 days necessities (e.g. mineral waters, trash bag, toiletries) at one shot. This is also a good practice of Hotel Ramada. Not only the guests can ration the items based on their needs, it also saves your hotel staff the trouble of attending to the needs of the guests at all time. c) Discontinue the whatsapp group. I understand the intention of setting up the group is for emergency purpose. But we all clearly know that this is not the case. Unfortunately, the chat group becomes a platform of all sorts of stuff: from requesting the daily necessities, clarifying the same delivery rules, asking the staff to pick up and send food / items, to spamming the group of 198 people with complaints and feud, or even turning the group into personal chat room. I believe once point a) & b) are sorted out, there is less need to use the whatsapp group as the main channel of communication. We can always use the phone in our room to call the front desk for additional requests or attend to emergency matters. Respecting the guests’ privacy is very much appreciated. 2) Dietary Preferences a) Make the effort to collect guests’ dietary needs and be committed to attend to it. This is a basic etiquette and fundamentals of the hospitality industries. Peanut and seafood allergies can be severe and deadly. The health of people with medical conditions (e.g. diabetes) could be affected. Not to mention the vulnerable such as the elderly, young children and pregnant women. We are human after all, hence the importance of mutual respect – treat the guests the way you want to be treated. b) Look after the well-being of the vegetarians. I would like to speak up for the vegetarians, especially those who practise strict vegetarianism. They cannot to take onions, garlic, chives, green onions and leeks, as it cause anger and desi

The hotel staff is very welcoming and helpfull. Thank you to Executive Puan Sarimah Sapwi on your kind helpfull. I was here attending company training. What I want to say is it the ballroom is very spacious and comfort. The room ia a sound proof. The food is very good and deliciuos. It is variety and very tastefully. The High tea also very good especially a mee goreng mamak. Overal is very good.

The beds are hard. The bed sheet look old and not sure if it really got change with a brown blanket between the sheets make me feel itchy. I feel itchy and in the night. Can hear the top occupants running in the room for like 30 minutes in the middle of the night. Too tired to call lobby to check if there anyone staying in the room. Breakfast food so so… not worth. The toilet look old and bottom cracks. The room floor can feel lots of hairs that are roll in between your toes. The shower hose shower went loose and wet the floor. The water not hot and the tap look run down. The good is the room facilities service guys are good and fast. The service counter staff and hotel staff are good. The lifts are fast. Room quite big.

Everything was alright. Except that I felt cheated on the first day of check in. I was too hungry hence I went to buy a egg sandwich. It was specifically reflected 18 ringit. But upon payment I was told it was 26 ringit, the server told me they have placed the wrong price tag. I felt so ripped off. But did not wish to argue further as I was tired & hungry. Paid for the sandwich & left the place

We went for Sunway Big Box Hotel for my daughter’s birthday. Surprised with the location that it’s only 10 minutes drive from Tuas checkpoint! Like the bathe room that the water supply is strong and the heater is good, plus that have seat to sit down during showering. The breakfast with variety of food of different cultures. The hotel connected with a supermarket and shopping mall, very suitable to go with family and children.

Love the people at the front desk, they are always so happy and friendly. Check-in took a bit longer than usual but the staff were very apologetic. I stayed in the Urban room at level 12 facing the highway and river. To my surprise it was rather quiet I can’t really hear the traffic. Morning breakfast at level 6 was pretty crowded. The next morning I just went down earlier and it was great. The girls at breakfast were always happy to welcome us… keep it up 👍

Nice hotel. Pocket friendly . The stall is Friendly too Room is clean and the bed is very comfy . Location near to mall n jb custom. Tried the loklok nearby... Yummy but a bit pricey 😜 This is the second time I have stayed in this hotel . Be back soon again

Stayed overnight and tried staying here for the 1st time. Hotel location was a little out of the way from the city but it was safe and secure, with security guard to check vehicle before entry to the carpark. Staff were friendly and hotel was clean. Used the gym and it had plenty of equipment and provided water and towels for guests. Room was big and spacious. Will definitely choose to stay here again if I have the chance.

It was in fact the worse hotel I've ever stayed in Malaysia. Don't be fooled by the pictures they provided. I booked a deluxe family room and a deluxe queen room. Nothing to fancy about. As soon as we stepped into the ”deluxe family room”, the whole room including the toilet smells of moth balls!! Can you imagine going to sleep with that smell plus with 2 children (1 and 8 years old)?! It's DAMN stuffy!! First moth balls found below the sink cabinet probably to freshen up the smell of the flooring and another hung above on the ceiling probably to stop the strong urine/sewer smell. When we step on the parquet flooring of our room it was so sticky and the toilet floor was even worse! There were visible yellow patches on the floor that probably resembles as urine patches. TOILET FLOOR WAS WET AND GROSS THAT MY SISTER HAD TO CLEAN THE ENTIRE TOILET BEFORE USING IT. NOT FORGETTING THAT MY SISTER ALSO HAD NO CHOICE BUT TO CLEAN THE ROOM'S FLOORING TWICE CAUSE IT WAS TOO STICKY AND WHEN WE WALK BAREFOOTED ON IT! Below the cabinet's sink was already deteriorating and there were molds everywhere! Also not forgetting that our room doesn't comes with a window and yet its expensive!! If you're looking for a hotel for your family even for a night stay, this is not the best one for your family. I can say that with location, this is probably a hotel for **********s only. As you can't imagine until you've booked and slept in the room, our bedsheets aren't clean. There's blood stains on it and also blood stains on the bed side's wall. YES, GROSS! MY LITTLE GIRL EVEN ASKED WHAT'S THAT. We were obviously so disgusted that we didn't tuck our feet into the sheets. Shame on you guys for not doing a good job on proper housekeeping and maintaining the facilities in the rooms.

Grand Sentosa Hotel Johor Bahru, a three star urban class hotel is ideally located in the heart of business and 'Chinatown' district of Johor Bahru. Grand Sentosa Hotel is filled with happenings from day till night. Witness the liveliness of the city as night's falls, savour tantalizing cuisines or party and shop to your heart's content. Grand Sentosa Hotel Johor Bahru, which is within Plaza Sentosa, you can also enjoy shopping with a variety of anchors which include the largest family spa in Malaysia, F&B establishments and retailers include costume jeweleries, bridal galleries, optical, watches, Chinese medical halls, reflexology centres, family karaoke lounges , night clubs, discotheques, hair and beauty salon, cafes and various specialty stores.

Good location for food, many choices of food, can eat in the restaurants, market stalls and coffee shops. There are spa, massage centre nearby. Provision shops, 7 eleven, police office also nearby. Walk further cross the street can find a big supermarket. Good wifi. Water pressure very good.

Always be my target hotel to stay, 15 mins from JB but this place quite heavy traffic

Old hotel but maintain well, room spacious, location very easy to parking. Surrounded by many shop, very convenient. Nice to stay for my work trip.

First of all, SPECIAL SHOUT OUT for the housekeeping lady who did the cleaning up for our room🏆🏆 We had already checked out and were waiting in the lobby for the Grab driver when the housekeeping lady rushed down and returned my daughter's earbuds!! Thank you for going the extra mile! Other things we loved about Kyoto Boutique: - nice classy decor and the wooden floor (I hate carpeted floors in hotel rooms cos it's hard to tell if it's clean) - the hot water heater for the shower works perfectly! - there is a water cooler at the floor lobby so we could get cold and hot water!! - there is a safe in the room - many coffeeshops and restaurants nearby. Also has a supermarket just downstairs. - excellent service But overall the hotel should probably do some renovations or fix some of the items in the room. - Some parts of the wallpaper were peeling off. - The tap was loose and had to be shut off in a particular direction or the water would keep flowing. - the switch to the toilet did not have a cover so we couldn't switch off the lights - the temperature of one of the aircons couldn't be adjusted so it blasted very cold air all night. Thankfully, the family suite had 2 aircons (cos the room was divided into 2 areas, each w a queen bed). So we turned on only one aircon.

I travel for business, because I have training at JPFSA, so this is the most decent hotel in the area. This is a small town not far from Johor Bahru, the capital state. Easy to get Grab Service and a lot of eating place. There a bar and restaurant next to the hotel, Japanese Restaurant Opposite & Bakery opposite the hotel. Room is spacious, bright lighting and decent decoration, there no wardrobe. It's ok for 1 or 2 nights. Quite safe for woman traveller. Breakfast can be better. They only serve coffee/tea with sandwiches and noodles/fried rice. Please dont set high expectation for breakfast. This area mostly office area for freight forwarders and other small businesses.

Came for a long weekend trip with family. Amazing breakfast spread, comfortable rooms and excellent services. Really enjoyed the private beach, the pool and complimentary bike ride! Both my elderly parents enjoyed the morning walks along the beach and vibe while staying in the hotel. If the hotel is near KL, I would have come again with my family!

Great hotel, check in was smooth and the staff are very helpful and friendly. They share with us on where to have nice seafood etc. the room size is big but do note that the double bed is both queen size. The amenities are good as well. They surprised us with birthday decorations. It’s very children friendly hotel

My son and I recently went to Lotus Desaru and it was really fun. I actually didn’t expect a lot of things from here, but it really surprised me. The room was spacious, with high ceilings and cozy lighting. We had a bedroom upstairs, which made it feel even bigger. It was clean and comfortable, perfect for the two of us. Their cable even had Nickelodeon, so that was a plus, and they also had some movie channels. They also have room service from one of their restaurants, it can take 30-40 minutes to arrive but the food was really nice and eating inside your own room has some perks to it. My son absolutely loved the water park, and I enjoyed the pools too. There were plenty of activities to keep us entertained, and a good variety of restaurants with both seafood and western options. The breakfast was great, and the fact that you can catch the sunrise near the beach was a big bonus for us (make sure to head to the restaurant before 8 am, which we did). The beach was also beautiful with white sand and much better than I anticipated. The only thing that made me think twice about going back to the beach was that there was a rope attached to a buoy of some kind. First, I stepped on it and got small cuts on the sole of my right foot, and then I hit it again with my left, but this time, I hit the top part of my foot, resulting in even bigger cuts. I had to buy two band-aids (which were available nearby at the souvenir shop) to stop the bleeding. I’m pretty sure I’m not the only one who had that experience. I thought the ride from Johor Bahru to Desaru would take long but it only took about 1.5 hours by Grab. The fare from JB to Lotus on Saturday morning was RM255, but oddly enough, the ride back to JB was only RM130. Not sure why, but either way, it’s really not far at all for families coming from Singapore looking for a beach getaway like this. We had an amazing time (aside from that injury), and we are actually booked to go back in October with my two sons and wife, who couldn’t join last time. I highly recommend it for families who want a short ride and time off from the busy Singapore life.

Booked room while other families used other booking platform. Front counter is nice to give us rooms on the same floor. We also requested for a late checkout which is at 1pm. We were also given coupons for free welcome drink. Our overall encounter generally w hard rock is amazing. And we love it. My mother in law say it is a waste for staying for 2 days and 1 night and there's a lot to explore. Ohh also do check out in store too! If you are a guest there and shop at a certain amount, u can get free gift and further discounts!

Tunamaya unlike the outside look, first image you will feel it like very old building, and we were worried about the room all this thing. After we get the room, the room is perfectly clean, the toilet is clean and acceptable. I can see they do not clean the floor at balcony, it is ok, there have more fun at outside. The biggest advantages is the hotel is walking distance to beach which my daughter very like it. Breakfast is ok, simple and just nice. The outside restaurants are walking distance, this also better than other hotels. This is important because of going to town is about 30-35minutes by car.

Year end means holiday time for my little family. Arrived here quite early in the afternoon. Being promised that once the room is ready, the receptionist on duty will then give us a call, yet do assume that due to other urgent commitment and / or poor telecommunication coverage, it was no avail. (Disclaimer : my spouse got SMS informing that Maxis coverage will be temporarily affected at the current location, yet I never get one, although utilizing the very same provider) Just trying our luck to check in an hour early from prescribed time and viola! our room was readied accordingly. Room was adequately kept, small stains detected at the duvet, bidet sprayer malfunctioned. Not to be so fussy, we do embraced the imperfect condition accordingly. The room allocated to us in which purposely selected for sea view was nice. The hotel do situated not too far from other establishment. there is a residential area situated approximately 2km from the hotel, namely Taman Bayu Damai, in which do contained shophouses and basic necessity, if need do arise. Yet we did getting our daily doses of foods and other necessity down towards the south, in which nearer to Sungai Rengit. The foods readied at the hotel (in our case breakfast) were less then adequate in quality, but got nothing to complained about. Due to the time we have, we did embarked on sight seeing walkabout at the premises. Some of the attractions were abandoned, might be due to the ill effect of continuous MCO enforcement for the past 2 years. The beach was nice, but due to the timing of Monsoon, it will be not advisable to dwell into usual sea and beach activities too much. My two boys enjoyed their time playing with the sands, with much cautionary steps undertaken. Hopefully, as per my title of this review, time will heal this establishment, thus will be then enable them to offer their best package to prospectus guest.

Value for money, Everything clean and keep well. Bed also comfortable. Location : nearby with many shops and petrol stations, no worry if u you want to eat somewhere else. 5-10 mins to Desaru beach 30mins to mini zoo desaru

The hotel stay was delightful. The room is spacious with everything working perfectly. Breakfast is delicious with variety to choose from. Facilities within the hotel too was superb. With their creativity, they eventually made an outdoor gym using woods that they recycle and also beach swing which is the plus point. Credits to the hotel technician team for their hardwork to build it.

Overall quite bad and the far from my expectations. At first, the room’s bulb isn’t bright and keep shining. Luckily the workers there help us to fix it immediately. Second, the bedsheet isn’t clean enough. It can see the bedsheet yellowish and look like dirty. Next, the room wifi connection was very weak and not able to use. We used our mobile data instead. Besides that, there was no hair dryer or iron in room. Need to request after check in. The reception counter was not 24 hours. When we back to resort around 10.30pm, the reception already closed. Hence, we are not able to get officer there to have a hair dryer at night. Until the next morning, the worker helped to put the hairdryer outside of room. However, the hairdryer not in good function. Also, the variety of breakfast was not much. Hope that my review could help to improve.

Most ever worst room I stayed. This is the second time we booked Lotus resort. Previously, we stayed Lotus beach reasort at Desaru. We are impressed with loft units and amenities. So this time round, we decided to stay another Lotus Resort at Pengerang. We have booked 2 rooms standard King for 2 days which claim as near to beach. One is for us at 106. Another's room will be 108 for my parents in law. We found big red ants over room 106 on the desk, floor, and toilet. Make complaint to indian receptionist twice. One technician came to inspect, spray anti-ant, and believed what we had complained. The Indian receptionist only allowed us to change room to 152, which is super far from my in-laws room 108. Claims that only room is available for standard King. My in-laws room 108 is worse than us. They found a brunch of earth worms in the toilet bowl after flushed. Complaint to receptionist about issues. The same thing the technician came to solve was the problem. We are DISAPPOINTED for what we paid. Not value for money to stay there. We prefer Lotus Beach Resort Bandar Penawar at Desaru.