Guest User
January 31, 2023
BAD EXPERIENCE BE CAREFUL BOOKING! DIRT (see photo!): pots encrusted with food residues, oily pans, oven with grease drips, rusty cutlery and smelly fridge, sticky door handles, mattress with stains and HAIR, stained kitchen towel, drawers with insects, mold and dust around were just the beginning of our nightmare! RUDENESS AND DISCOURTESY: as soon as we checked in, given the non-existent hygienic-sanitary conditions, we immediately contacted the reception to ask for cleaning which was denied to us, saying that it was not feasible (it was 12 PM) and we had to ask for a refund from booking if we didn't want to stay. A few minutes later, however, the same person entered the house asking us to contact the owner before requesting a refund. The latter told us that she would verify our request via email, also without offering us the cleaning. While we were on the phone with the Booking operators, a third person entered the apartment without introducing himself (stockfish museum manager - see the reviews about him via the museum) who, upset, started talking in Italian saying that the structure it was a "HUT" (paid more than €500 for 2 nights), that if we wanted the clean stuff we had to WASH IT OURSELVES and that we were talking nonsense (he used the following terminology: "this is S**T" to make the tone clear rude) and that he had not the slightest intention of refunding us because for him the apartment was in excellent condition. Judge from the photos whether it was possible to stay in that state. OLD CONDITION: We were aware that this is also a historic structure, but this does not exclude the fact that it can be kept in good condition. During our holiday we stayed in other Robruer, otherwise all were well kept and clean. COLD: with the excuse that it is a "typical" fishermen's house and therefore a "historic" structure, the house is left abandoned and the fixtures do not retain heat well. As soon as we entered the house it was very cold compared to all the other Norwegian accommodations we stayed in on the same days... DO NOT BOOK IF YOU DON'T WANT TO LIVE A NIGHTMARE WHICH, LIKE US, RUINED THE LAST 2 DAYS OF HOLIDAY AND FORCED TO SPEND ANOTHER 500 € FOR ANOTHER ACCOMMODATION
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