Novotel Hotels in Aachen

Our 1 night stay was good but the girl in reception is kinda rude, if we ask for a favor or question she will make face and looks tired while doing the favor or answering us. Also, the breakfast is good but small choices. But the rest are ally good and other staff.

After all, it is five stars and the hardware is good. The room is big enough and the breakfast is rich enough, especially the friendly staff. The underground car park is very convenient, with 16 Euros overnight, and it is 16 Euros when you go in and out several times during the day. The only thing is that there is no medical first aid kit, and the child has fallen without a disinfectant. . . . There is a park nearby and children like it.

The hotel is located on a very driven street. Unfortunately, the room had no air conditioning. Therefore, it is quite noisy at open windows. The room was also in the hotel access. From 6:00 a.m. the delivery traffic has also crashed. The room was over-average large and well furnished. Personal was very friendly. Breakfast was good and sufficient. Free parking is available at the hotel. When these are full, parking remains on the main street.

Hotel service awareness is not strong, my facial cleanser flies in the shower room, and I called the front desk several times, which seems to matter. But the hotel's hall is good, the food is delicious, and the price is OK. Going to Yaqi should be a good choice.

Opposite the DSH test center, because it takes a long time to enter the venue, it is even too late to go to the exam after sleeping until nine o'clock, and then have breakfast, you can see the situation outside the exam room, and you can go downstairs after you enter the venue. It is very suitable to come to aachen to take the dsh exam. Children's shoes. The hotel configuration is quite satisfactory.

We stayed at this hotel for 10 days while helping our son move to Aachen from a different part of Germany. The location of the hotel is extremely convenient as it is only a 5 minute walk from the train station, and about 15 minute walk to both our son's new apartment in the Frankenberger neighborhood and also to the old town. The staff was very friendly and helpful, especially Panayoti who spoke very good English and explained all the charges on our hotel bill clearly. The breakfast offered a variety of healthy choices and fresh baked goods and was reasonably priced. The hotel felt very safe both in terms of Covid precautions and security at night time when returning late. The only thing I felt was not quite up to my expectations were the flat pillows and firm beds. I prefer fluffier pillows and a softer bed, but it was comfortable enough for the length of our stay. When I return to Aachen, I will not hesitate to book a stay at this hotel again.

We stayed at the Mercure Aachen Europaplatz for one night in May 2023. This was an overnight stop on our Journey from the UK to Bonn. The hotel is in a good location, very close to the motorway and with easy access to Aachen. Check in was quick and very efficient. The staff where extremely helpful and pleasant and made us feel very welcome. We had 2 rooms including a disabled room. Both where very well laid out. Clean, Functional and very comfortable. The disabled room was a wet room style which was perfect for my sister with whom I was travelling. Plenty of space, and well laid out. The only downside if anything was that the bed was a little lower then expected. We ate in the restaurant in the evening, the food was very enjoyable, the staff extremely helpful especially with getting a table set up for a wheelchair and overall seemed to be good value. Breakfast was included in the morning but had very limited choices however this may have been as we arrived close to the finishing time. Overall this was a very nice hotel with easy access, good parking, friendly staff, nice rooms and offered good value. I would not hesitate to stay here again if i had the opportunity.

soft bed on soft base - I will need 10 hours of physio to fix the damage. hotter than hell and can't open the window because the room is so small the curtains prevent you from opening it bathroom so small and shower even smaller that you need to lather up before you get in the shower. no food or drink service. no breakfast. nothing. no coffee.. absolutely nothing. bottle of water in the room but so hot because of the room temperature that it's undrinkable. but not quite hot enough to make tea no kettle in the room no bar fridge micro-stool at desk - impossible to work. room not serviced. bed unmade. checked in at 2pm but room not ready. needed to pull mattress onto the floor to attempt sleep. if you're considering coming to Germany to stay in this travesty then rather keep your money and go on holiday nearer to home. an absolute disaster of a place. also lift doesn't work at the best of times. stay away... you'd get more pleasure from taking the cash you'd spend and burning it to stay warm while you slept on the street.

This was our second visit as the location is perfect. It is close to bus stops, the cathedral area and a pedestrianised shopping street.there is a taxi rank right opposite. On the doorstep are a couple of nice cafes, an ice cream parlour, two great German bakeries and even a Subway and a McDonalds for those who want something familiar. The rooms are a good size with a good shower and lovely neroli and bergamot liquid soap and shampoo dispensers. The air conditioning is efficient - some might find it noisy but it’s a white noise which didn’t bother us. The quilts are really think so we took ours out of the cover and just used that as our stay coincided with the Sept heatwave. There is a kettle and sachets in the room which we gratefully made use of. Breakfast was great. We didn’t have any of the hot food but the cold meats and cheeses were a good selection and the breads were nice. The fruit salad was excellent and the latte coffee from the machine very good. Ordinary coffee was available on the tables but the machine offered cappuchino, latte etc. The tea wasn’t so good - great choice again, but any Uk based person going for the English Breakfast option will be disappointed. We saw a little bar area but it never appeared to be open - we were there mid-week in Sept, so maybe it’s a peak season/weekend thing. The staff were friendly and our request for an extra pillow each was met immediately. This is the place we will always try to book when coming to Aachen