I stayed at this property for 3 days with my mother and overall we were satisfied. Those who work in the mud/trea**ent/beauty area were very professional, although I found the lack of a permanent person at the reception desk in that area somewhat disconcerting. Just as I was surprised by the fact that for any modification/request for trea**ents/muds etc. you have to contact the central reception which, as you can imagine, has a thousand other requests to satisfy. Small details here and there could be improved, the internal thermal pool with little supervision (people without swimming caps, babies in the water) and, although beautiful, with a strong need for renovation, some more attention to the customer in the restaurant room (tables set/cleared a bit at random, carelessness in the breakfast buffet with croissants with randomly specified fillings, an important factor for those with intolerances). Lastly we were assigned a room facing a wall! You don't expect a sea/mountain view, but certainly not a "wall" view in a hotel of class and elegance like this.
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