Hotel Premiere Abano

I stayed at this hotel based on the positive reviews, but was dreadfully disappointed. The indoor pool area was gross - literally hundreds of wet towels piled on top of chaise lounges - I've never seen so many dirty towels in my life. The pool room is dark and dingy, giving off a creepy vibe. The outdoor pools are better, but some are in need of refurbishment. Although it's a health spa, the general health of most of the guests did not look particularly good. The landscaping needs attention as well - overgrown grass and ****s everywhere. The lobby and public areas are clean. The food in the bistro is okay, but low considering the high standard in this part of Italy. Breakfast is another nigh**are - not enough food on the messy and disorganized buffet; rude and pushy guests, very low quality food - most looked unappetizing or inedible. The front desk is competent but had to be pressed to do anything a little extra, but the attitude vastly improved when a tip was offered. The rooms are clean and basic - nothing luxurious at all. We had a top level room on the 4th floor, so it was spacious, but the bed was overly firm and uncomfortable. No idea how this is a five star - it seems that a hotel can self classify - it's on par with a large Hyatt in the states.