We showed up and of course, I had an issue to resolve (mine, not theirs). Austin and the GM on that day went out of there way to accommodate and were able to resolve our issue to our advantage. We were there as part of a larger group, many of whom brought dogs. This is obviously an extremely pet friendly hotel if the parade of pups going in and out first thing in the morning is any indication. And last, the breakfast was phenomenal! If you are spending any time in Abingdon I highly recommend.