Lakewood Luxury Apartment

Loved my stay at the apartment. Very clean and the staff are very friendly. However, it took the intervention of the manager for them to find my booking as it appeared hotel.com did not inform the apartment of our booking and considering that we just arrived after a long journey, I was not pleased about it. Also WiFi network is very bad in the apartment and we have to come out of the apartment each time to make and receive calls.

I stayed here earlier this year they put me in a room 201 and the a/c was leaking the woman came and said sorry and also did my clothes was wet, I said no. But that’s not the point my suitcase was wet and I don’t expect to be in a room that has water pouring all over the place. They moved me to another room and apologised. I took it like that. Now I stayed this month, they put me in room 201 again, firstly the breakfast people told me that the extra plate for another person is 2000 naira, I wanted to cook and I asked the kitchen to let me use their blender and she told me that the extra cost to blend is 1000 naira!!! I said how is they possible when this is suppose to be an apartment, why would you charge extra? When I was removing my suitcase from the suitcase area in the room I saw water coming out of the a/c again! At the point of checking out, the “manager” gave me the bill which included the extra plate at 4000naira which I was not aware of, I questioned this and the woman at the desk started explain that since 5 years an extra plate of breakfast is 4000. She was actually very rude. I then said what about the a/c pouring water in the room, to which she said all she can do is apologise. I’ve never stayed in a hotel with such bad customer service. I then asked how to complain to which she said that I should contact the reservation team I said who do I send my complaint to and the the real “manager” stepped forward and said I should complain to him. He said he was the operation manager. He said the problem with the a/c was not their fault and they I should have told them as soon as it happened. I didn’t notice it until I went to check out so there was no way for me to see anything. I expect much more from a hotel and not this terrible service. The “managers” do not know how to be a manager no customer service skills. The waiters, security men are more accommodating and politer than the managers. I will not recommend this place to anyone.