AVOID CARNIVAL WEEK - From 15 March 2025 - you will get no sleep! TUI know when it will take place, even though they have no control but they don't advise on the booking website, very poor form from them. Town facing rooms are deafening until 4/5 am, poor residents sleeping on stairwell sofas and downstairs lounge - not a good look for a 4 star hotel and a total farce when we're on holiday, trying to rest. Different story if a room is by a busy road or by an airport - buyer beware, but I'm not up to date with annual Los Gigantes carnival dates - but now you are. I complained to TUI through the rep and app, as advised, someone called to offer me money off the next visit but I declined, asking them instead to put advisory on the website, as they would do with building work, then clients can choose. Someone would get back to me... but my case was closed without further contact. Very shoddy 'service' Everything else - 5 stars, been 7 times before, so particularly disappointing to be treated like this. Vote with your feet and wallet folks!