Mercure Blackburn Dunkenhalgh Hotel & Spa

like castle hotel

Very nice and clean hotel. Breakfast was okay. We both enjoyed it

Excellent. Myself & my Wife had a great time at the spa and also a brilliant hotel stay - good prices!

Nice hotel could do with a lick of paint in the corridors also jacuzzi wasn’t working and went specially for that so was a bit disappointed. Overall decent hotel

Came for the spa facilities on my birthday, the spa itself had some good facilities but the staff seemed like they didn’t know what they were doing. We didn’t get a tour of the spa so we had no idea where the sauna was and no staff around to ask, waited 20 minutes at the bar for someone to serve us as nobody was around again. Food was nice but just seriously let down by their staff and was upset as it was my birthday.

Our room was in the former stables and it was comfortable with a up to date bathroom. The bed was large and comfortable but the room was a bit cold and there was no heating/air conditioning control in the room. The spa facilities were excellent and the restaurant served delicious food in the evening and there was a good breakfast buffet in the morning. The staff gave a warm welcome and nothing was too much trouble.

Room was above swimming pool facilities, far too warm and chemical smell. Had to leave all the windows open the whole stay. Bathroom decor very tired and dated. Bed not overly comfortable. Quality of the hotel does not justify the price.

Conveniently located just off the M65, the hotel comprises an old historic mansion and two modern three-story extensions. In this mix is a large function room and numerous other smaller function and meeting rooms. It can be a long walk from your room to the restaurant. My room in the extension was very spacious with two twin beds, plenty of storage, big tv and all was smart and spotless. The step-in shower was very efficient. Although the window faced towards the road we found the noise to be acceptable, although I had to be careful opening the window as the wooden frames were a bit delicate. I was disappointed that there was no safe in the room, otherwise a nice comfortable room. The restaurant has a comfortable bar-meal area as well as an extensive dining area. All the staff we met were friendly, helpful and efficient, meals were good and served in a relaxed way. Breakfast was buffet-style and adequate, although as a 4-star it did seem a little underwhelming. I would have expected to have been served tea or coffee pots at the table rather than queuing at the self-service machine. Plenty of parking outside, but then again as a 4-star hotel standing in its own grounds they should not be charging guests for parking. A good hotel but I felt that it dipped slightly below my expectations as a 4-star.