Hampton Inn Acworth

I had previously stayed at this location and rated them a 5 because of cleanliness and accommodations. However upon returning to the property I am downgrading my rating to poor - based solely on the customer service experience and Folio charges. I had to contact the hotel because of incorrect charges and was treated unprofessionally. The first person I spoke with told me there was nothing they could do because the charge was basically not a Hampton Inn charge? I know, it shows up on the Folio - but has nothing to do with the Hampton Inn - yeah that logic makes sense. So then while I’m on the phone she’s talking to “James” and she says you want to speak to our GM? Ok, sure. He proceeds to basically call me a liar and says HE setup the WiFi and that I had to have selected the premium option. After I asked to please just tell me who can help - he eventually said he can remove the charge this time (after they repeatedly told me they couldn’t) - but that I needed to pay more attention to what I was doing - he literally lectured me while he was eating his lunch (I could hear him chewing). Definitely not the caliber of employees/customer service you would expect from a Hilton brand. Still haven’t received an adjus**ent. Now I’m frightened to return to the hotel. Still think the accommodations are great - just check your Folio before you leave and don’t confront the staff if anything is wrong.

In the area for a wedding! Great place to stay!

This was our first stay at this Hampton Inn location and it did not disappoint. We were looking for a hotel close to Lakepoint Sports Complex and the Hampton at that location did not have availability. But I’m glad that didn’t otherwise we would have missed this jewel - it is much nicer than the one at the park and the staff are more friendly. Each time you walk into the lobby it smells clean and looks clean. The decor is modern and fresh. The elevators are modern and clean - the carpet in the hallways and rooms are clean and look fairly new. The room, the bathroom and the bedding were clean with no issues. The ONLY thing negative I could say is that the facet in the sink is oddly placed (to left not center) which makes washing you hands a little more difficult but really it was nothing - just odd. I would highly recommend this stay - especially for folks traveling in for Lakepoint. Well done Hampton Inn Acworth!

Always friendly staff. This is our third stay in the last two months.

Great stay.

The bed was very comfortable, it was clean and the breakfast was fine. Seemed like a newer hotel. I would stay again.

Met our needs.

The check in was easy and staff pleasant. The room was clean and neat but the air conditioner was extremely loud and very disruptive- hard to sleep when it would start up. Sounded like an airplane engine. The noise from the highway was also very loud throughout the night. The morning breakfast staff was wonderful and so friendly

Super hotel and comfortable stay. Only drawback for us is Room #102 is a ground floor room (one of only 2 on the ground floor, I believe) by the elevator and facing the front street noise. So we heard the whirring of the elevator on and off during the evening and the traffic started about 7 am. I’m sure all other rooms are more quiet.