PROS:
Fantastic customer service! Eage to accommodate our needs.
Breakfast was excellent! It comprised a hot and cold buffet. Well organised too with assistants coming round to top up hot drinks.
Reasonably clean rooms although outdated. The bed was extremely comfortable. The bathroom is also clean with hot running water, particularly in the winter!
CONS:
Once reaching our floor, it was disheartening seeing the difference in appearance and the level of standard compared to what the lobby looked liked. Also finding our room was like setting onto a maze to begin with but we soon got used to it.
We were put on a non-smoking floor but the smell of cigarettes was very strong.
The bedroom was outdated and in need of renovation in terms of carpet and decor and furniture (although the bed was probably the most comfortable bed ever). Again we became used to the dip in standards.
Overall would stay at the Safir again as the pros outweigh the cons.