Best Hotels near RAKSYM PLAZA | Bole | ራክሲም ፕላዛ | ቦሌ, Addis Ababa

This is the best hotel you can go to in Addis Ababa. The rooms are very clean, aspecially done by the room cleaner Birtukan. She makes sure you have the cleanest rooms, enough water and is very nice. The service in the restaurant is very good, the waiter Buruk and manager Mehret make sure that you start your day as perfect as it can be. Very pleasant to come home to.

The sanitary conditions in Africa are already very good. For Chinese tourists, lack of hot water is a big problem. The location is very good, close to the road and close to the tourist check-in point.

Decent hotel, not too crowded. The breakfast options are nice and well prepared

The place is ok for a night or two, especially if you are on a layover. It's conveniently located in Bole close to the airport and to some restaurants and bars. Complementary airport shuttle 24/7. Breakfast is available but limited. The rooms are ok. They are clean but desperately need renovation. In my room, the floor was full of scratches and the color was coming off, the furniture was old and partly broken, the curtains had holes, bedsheets and towels were almost falling apart. Still, for a night it was ok if you don't have high expectations and cleanliness matters more to you. What I didn't like was that I booked a suite room (Genius upgrade from booking.com) but upon my arrival I was given a standard room. The reception didn't inform me about that, I just noticed when I entered the room. When I asked about it, they told me that the room was not available because someone had Covid and couldn't check out. However, the hotel has several suite rooms (and when I checked the night before for a friend, there were still suites bookable). So it seems they just didn't want to give me the room upgrade... I also asked them before my arrival to check about an event that was supposed to happen in a nearby hotel the night of my arrival, but they never did.

This is my second time staying at Ramada but It is my first time at the breakfast buffet on the first floor. When I entranced the breakfast buffet this morning. A gentleman named “Besufkad” greeted me with the biggest smile you have ever seen in Addis Ababa. After I sat down I went to the coffee counter to request for a cup of cappuccino. I remembered that the same gentleman was doing his paperwork. He immediately acknowledged me and promise me a good cup of coffee. 2 minutes later, Besufkad came with the personalized cup of coffee with my name written on the milk froth! He might have know from the restaurant guest list when I mentioned my room number at the beginning for the cheque! Oh well, the breakfast choices were nice and the omelette with chili was my thing! I was in the buffet roughly for an hour or so. I have noticed how awesome Besufkad was to the other guests. He was very helpful and always have his big smile on his face throughout the hours. What a great hospitality and genuine service he provides for his guests. Besufkad, Thank you very much for a great experience staying at this Ramada! You actually made my day :)

I stayed here for almost a month. First week experience was unfortunate as I had to do quarantine for 7 days and the room was uncomfortable. It wasn’t as clean as it could have been at all. The window had no light which made it very hard to work online, especially when you have meetings and daily video meetings. The room was very very cold and no heaters. Some of the lamps didn’t work either, the lightning could be improved. This affected my work The construction opposite the window was quite creepy as it stole all the natural light away and it looks quite scary. During the first week, I was told different information by different staff which was confusing. Unfortunately my COVID results were late, which had me ending up extending my stay for future two days. However the staff did apologise and the manager personally contacted me few times. After the quarantine, I was moved into a much better and cleaner room, which allowed me to work online with good natural light and amenities in the room. Overall the staff was friendly, I could see the chefs cooking with hygiene measures and everyone practiced food hygiene , washing hands etc. Suggestions : I had someone call me at midnight during my first 7 days to say the laundry was ready. It freaked me out as the timing is unacceptable to call a guest at that time. Perhaps better training should be in place. Once I wanted to have a drink in the restaurant/bar and the waiter told me I should drink in my room. Later I saw other people drink in the bar. They should communicate with each other or with the manager to see what’s allowed or not. Staff should communicate more with each other for better understanding so they can inform customers the same thing and not different. The staff should understand that sometimes If the customer feels distressed, you need to acknowledge that and not excuse it. Perhaps because of COVID the rest of the hotel amenities were closed as I was told the bar on 9th floor is closed, there is no spa, the jewellery and gift shop was shut, the gym was not accessible. The location is in perfect location in Bole, close to restaurants and cafes. There is Infiniti cafe right next to the hotel which is great. Overall, I do think the staff were friendly and helpful and tried to help when they could. Some of the staff were extra kind and really reassuring such as one the staff in front desk who helped me change to the new room and directed me to Edna mall and helped with transport etc. Some of the wait staff were really friendly and always asked how I was and how my day was which was sweet and kind. The hotel is safe and secure with security measures. The manager also checked in few times and personally dropped me off to the airport which was reassuring and kind of him. I am hoping to come back soon and I will stay here again when I return to Addis .

Hotel is located in a bit of a quiet area. Staff is really friendly and they clean your room on daily base. WiFi connection is really good!! Restaurant is good and very flexible. They cook the dish you would like to eat! Some things that might be improved: locker and a refrigerator on the room would be nice. Also shower was a bit broken but was nice warm water to use!

This is about 5 minutes' drive from Bole airport. The hotel is a good sized, well equipped hotel with a nice breakfast for your day. We did need a few things from the staff like the location of a late night pharmacy and they called around and got us the information and directions we needed to help us out. That was huge! The location is amid downtown's restaurants, shops, malls, and more. Even a Burger King a block away. English speaking was perfect! The room was very well appointed with waters, amenities and a really good bathroom.

A nice hotel with amenities (hot water supply, bed comfort,Wi-Fi) in good shape. Also you can relax in the pool or enjoy the on-site spa. Room rate is significantly lower than other big name hotel brands in Addis Ababa.