Rethymno Residense

I wrote a review 4 years ago which is printed below. Corona has been hard for all of us but hotels even worse. After making a reservation again this year I read some very negative reviews of this hotel which fortunately in my view were, at the very least, spurious. All 4 rooms that our family had were superb. The service was most polite, and I found the meals delicious. My son and wife are vegans so they were not so satisfied. The pools were clean and my grandchildren were simply ecstatic to go swimming every day. The beach on the sea was close and of course they loved that as well. The manager told me that they are renovating the rooms this winter. The bathrooms are the most important to improve . BTW the wifi was 10 times faster this time. I know because I measured it. Our whole family including 3 generations found this hotel more than satisfactory. Pools and slides for the children, good beach, plenty to do for the parents, and quiet relaxation for the us grandparents. Excellent cuisine for all, spacious suites, top notch cleanliness, and out standing courtesy from all the staff including the gardeners, waiters, cooks, receptionists, house maids and manager. I definitely plan to bring all of our family again.

Stayed here for 11 nights August 2023, The worst hotel I have ever stayed, cleaned our room twice and we constantly told them it hadn't been cleaned and they came at 6pm, broken furniture, the room smelled of damp and had mold. The restaurant was disgraceful never knew what anything was, everything was cold so had to eat out every night the world cuisine is Fried egg or pasta. Never saw the pool s cleaned, stated adults only pool area not got one. One bar that was dirty and drinks rancid. The list goes on and on, first time in 30+ years I wanted to get on the next flight home it was that bad, And Tui are an absolute waste of time.

I agree with other comments that it was dirty, unhygienic, and hotel also has some plumbing problems. Add to that, for additional services you are able to pay only in cash, and they don't have breakfast boxes.

Avoid! Hotel is dirty, room looks like I wasn't clean for good few months! We had a room with pool - massive mold on the wall next to the pool. Bathroom dirty , smelly and small! No lifeguard on duty - this meant to be family hotel! On a water slides- out of control! People using inflatables on slides- kicking other users, pushing ect! Overall one * I think would generous! Do not waste your money find another place to stay! I do understand covid hit industry hard but to keep hotel nice and clean is not a difficult job. Food - average always the same- not too much choice.