Aquila Rithymna Beach

We stayed half board, with plenty of restaurants close by, it was nice to mix it up food wise. Hotel food nice. Drinks very expensive. We only drank water (ask for the 5 euro plastic bottle otherwise you'll be given a 6 euro glass one). Got stung ordering 2 coffees at the hotel , cost 15 euros. We bought our own coffee, water, and beers for our room. Hotel entertainment is terrible - held a quiz and karaoke night in a depressing conference room hidden in the hotel, more reps than guests. The young entertainment team seem to be more interested in enjoying themselves over adding to the guests' experience. Plenty of sunbeds and a complimentary room available to book on your last day for 30min to freshen up after you've checked out. Staff seem friendly and helpful.

I chose this hotel for my wedding party based on the reviews and value for money. I had just under 50 guests staying at this hotel and below is my honest opinion. The staff upgraded our room when they found out we were getting married in Crete. They also upgraded our room further due to the room flooding during a thunderstorm. We were happy with how the staff handled the situation, being very accommodating knowing my wedding was the following day. Most of the staff were lovely, especially the staff at the spa and reception. However, I was extremely upset and disappointed to hear that my sister in law had faced discrimination after being told she could not go in the swimming pool with her children despite wearing appropriate for swimwear for those who are multicultural. This was very upsetting to hear, particularly as I chose this hotel for my guests. For them to feel discriminated against is simply not acceptable and no apology has been given from the hotel as they do not believe they are in the wrong. Few of my guests from Black, Asian and Minority Ethnic communities also stated they did not feel welcome, feeling as though they were being treated differently. This felt evident when waiting at the bar as we found some of the staff were rude and did not want to serve my party, sometimes waiting 45 minutes to be served a drink. Overall I do not feel this hotel is inclusive or multicultural. The decor and food is more of a 4 star hotel (excluding the spa which was lovely). I hope a solution can come of the above situation but I am upset and disappointed about how this has been handled, particularly as I chose this hotel for my guests and feel some responsibility.

on half board charged 5 euro for water with evening meal,disgusting it only costs 40cents in the supermarket entertainment dire only 3 nights ourt of 7 Bar prices over the top 5 euros for 1/2 pint local beer no deignated concert room only on the patio.Out of tune amateur sax player at 0900 sunday breakfast.who thought of that one.Check yourself in with their tablet so the staff dont have to do anything took 20 mins after 11hrs 30mins travelling.Many empty side rooms full of big couches and armchairs like a 80s mens club.No TV in public areas to watch sports or other,no games roon that we could find.All hallway carpets need replacing.Terrible tranfer time over 2 housr from chania.Rooks good cleaning good Heated pool freezing