Furore Grand Hotel

Small hotel, felt very intimate. Service was terrific. Beautiful property, even better than the photos. 20 min to Amalfi. Bluh clearly earned its Michelin ratings. Even the regular restaurant, poolside, room service were top notch. Staff was super attentive and courteous. We went with a teen and 2 kids under 10 and everyone thoroughly enjoyed. Places we've stayed this year so far included Six Senses, Ritz Carlton Reserve and this is clearly in their class, with the bonus of feeling quiet, small intimate and a lot of personal attention compared to larger properties. We would definitely spend another 4 days here!

My recent stay with my wife at the Grand Furore Hotel was, unfortunately, a significant disappointment on many levels, though it could be improved with some simple fixes. The Positives: The facilities are new and beautifully appointed. It has only been open for 1 year and this is its second season. The pictures on the website are accurate, and everything was in top-notch condition. The food and service at the restaurant were excellent, living up to the level one would expect from a Michelin Star establishment. This was true for both breakfast and the tasting menu dinner we enjoyed. Rafaela (?sp), the restaurant manager, was amazing and helpful, and also one of the few staff members that spoke and understood English well. The pool area was beautiful and comfortable for a day of lounging, with plenty of shade options. However, note that none of the pools are heated, and there is no hot tub. The hotel is located off the beaten path in the small town of Furore which is both a positive and a negative since it is somewhat difficult and very expensive (taxi or private car service) to get anywhere else on the Amalfi coast. The Negatives: Despite the food and the beautiful facilities, we left frustrated with our stay. Given that the hotel charges over $2,250- $ 2,500 per night (luxury suite), our expectations were extremely high, and we compared the experience to what we've experienced at other similar 5-star resort hotels. Unfortunately, this hotel needs a lot of work to be worth what they charge. You can stay in a beautiful hotel with a nice view and mediocre service for $1,000 per night. Don’t expect anything extra here – they won’t bother to learn your name, remember your preferences at breakfast, or offer any small extras like popsicles at the pool. Suprisingly for this caliber of hotel, only a small handful of the staff actually speak and understand English well. Overcharging: I would recommend double checking your credit card statements. The hotel charged my credit card twice for the initial deposit. I caught it on a credit card statement a few weeks later and had emailed reservations about it and after 1 week they got back to me and said that they researched it and validated my claim and would process the refund immediately. Three weeks after that, it had not yet been refunded and only when I spoke to the GM at the hotel itself during our stay and brought it to his attention along with the other issues noted in this review, did the hotel refund my account the next business day. Not sure if I would have ever seen that money had I not caught the error myself. Service Issues: The housekeeping staff "forgot" turndown service in our room on two of the four nights of our stay. On our first night there, we came back after dinner to find our wet towels on the floor and open curtains. When we notified the front desk the next morning, Vincent at the front desk staff first lied, saying they do not provide turndown service unless we ask for it

Gorgeous Hotel -We had the best experience. The stuff was extremely helpful & nice. Views - Food - Pool - Spa everything was just a dream. The Dj was a nice touch to have by the pool or having a drink. We Will definitely go back to Furore Grand Hotel. Aim.