Guest User
June 23, 2024
We arrived at the Galaxy hotel (me and my wife) after a hot and sticky walk from the ferry ready for our penultimate hotel stay of this year’s holiday. Let me tell you about the positive stuff first, unfortunately there aren’t that many. Harry at the pool bar was excellent, very helpful, very enthusiastic and generally a good guy. The staff at next doors hotel at breakfast were also helpful and worked hard around the breakfast room. The location was very good as it was a nice walk into the centre of Naxos and very close to the beach. I think that has covered the positive side of our stay, so onto the negative. On arrival, even though extremely hot we didn’t get offered a drink, not even water. We were a little early arriving at 2 but we had hoped we would have got our room. We were told that it would be ready by 3 so we sat in reception for 45 minutes doing some admin etc and it still wasn’t ready. We decided to go to the bar for a drink and went back to reception at 4. There was a slight delay, but we managed to get into our room at 4.15. The floor was soaking so we didn’t want to go in and make a mess. It took another 30 minutes before we managed to get into our room, a full 1 hr 45 minutes after we should have got in. The one thing I noticed from looking in from the door was that the room didn’t have a sea or pool view that we had paid for. I went for a look around and looking up at the room from the ground, it didn’t have a pool view and if it had a sea view, it would be very limited. I went to reception and queried this and the rude receptionist snapped back at me stating that this was one of the hotels best sea view rooms. Let me state that it couldn’t have been further from the truth. I asked if any other rooms were available but she stated that the hotel was full so we couldn’t move. This was very disappointing as the view from the room was the balcony on the room opposite. When we went out on the extremely tiny balcony, you could see the building site across the road, the balcony of the room opposite or a sea view. The receptionist was very quick to point out that the terms and conditions blah blah blah stated that a sea view was classed as viewing the sea from the room or balcony and she immediately showed me the web page where it stated this. I’m certain that this has been asked before by the speed and snappiness of her response. This is not my interpretation of a sea view as most hotels state a side view of the sea etc and don’t mislead you like the Galaxy hotel. Of all the other hotels we have stayed in during this holiday, I had never been spoken to like a small child, which was very disappointing, and I now had the hump. The room we had booked was a double room, it stated this on the website. I expected a double bed, but we had a twin room with twin beds. Another way of misleading the customers as again further down the room description it stated that you could get a room with either a double or twin beds.