Porto Maltese Boutique Estate

Room type booked was not given, having previously stayed here I chose the room type specifically to have this and was changed on arrival. Receptionist was not welcoming , couldn't care less when we advised of problem. Unable to shower due to such low water pressure. Noise from bars made it difficult to sleep.

We spent a week in this lovely hotel, felt very welcomed and homelike. It was our first time in Crete so we got nice recommendations of things to do and places to eat . Housekeeping was top quality. Special thanks to lovely Nectaria, she is a such a kind soul of the place:) Would definitely come back!

This hotel was amazing. If you like authentic boutique hotels then this is the place for you. The decor is traditional and both the rooms and communal areas are decorated beautifully. All staff were so friendly, from reception to staff to housekeepers. We want to say a special thank you to the young female receptionist with long dark hair (sorry I can’t remember her name). She was so friendly and kind and would chat to us whenever we saw her. Housekeeping was great. The room was always cleaned to a high standard. Breakfast is in a small cafe (Buenos) around a 5 minute walk away on the beach front, once again this was amazing. The location, food and staff here were all great! The location of the hotel was also great, in the centre of everything. The only one downside was on the weekend there was loud music playing from a rooftop bar next door until the early hours of the morning. We were quite shocked at how loud it was the fist night, but ear plugs did the trick. For the rest of the week it wasn’t an issue (they don’t to appear to play so loud). If you hire a car you can park in the harbour area for free which is a 3 minute walk. Thanks again for a great holiday. We will return.

Very interesting cozy centrally located hotel. Warning, many stairs. Also must be careful to get in writing, confirmation of the exact room you have been promised. We were a couple, and a friend, so needed 2 rooms, next to each other preferably. Why we booked early. We booked the 2 honeymoon suites with balcony on the top floor, 1 year before arrival. 2 weeks before our arrival we emailed hotel to inform them of our arrival time and to confirm our reservation for the 2 honeymoon suites with balcony on the top floor. We received confirmation email confirming our reservation for the 2 honeymoon suites with balcony and that they were on the top floor. The day we arrived we, the couple were given as confirmed, one of the honeymoon suites with balcony on the top floor. Our friend was put in a room in another wing of the hotel in a room with no balcony. She couldn't have been any further away from us the way the hotel is setup. We immediately talked to the receptionist, showed her our emails confirming our reservation and that our friend did not get the honeymoon suite with balcony on the top floor that she had booked, paid for, and was confirmed multiple times by hotel. She told us the owner would talk to us in the morning. In the morning he offered to move our friend to the room down the hall to ours, however it was not the honeymoon suite, as they had given it to a longer term renter. Nothing we could do but accept, at least our friend was close to us and happy with the new room. He also gave us free breakfast for the last 2 days of our stay. We appreciate his effort in trying to right this wrong, but does not change the fact that he did not honour our confirmed reservation in order to accept a longer term renter.