Cayo Exclusive Resort & Spa

The design and style of the property is excellent with many little things considered, but what really makes it special is the staff who will always go the extra mile with nothing too much trouble. Bravo for the training and customer engagement.

Very cozy, clean and comfortable hotel. We stayed in the premium room which was very nice located on top of the hill.

Staff were without exception helpful, polite, professional, and extremely friendly. Pool area was stunning and not overcrowded. Room had its own mini pool as well. Excellent breakfast. Main restaurant seemed quite pricey but Plaka village only a short walk where there were a myriad of eating options. Fantastic place and would thoroughly recommend.

This is a really excellent hotel. Not only the staff was amazing alt all times, the entire resort was very well built and comfortable. The owner is local and owns a construction company and you can feel that by how well the hotel is built. There is a funicular lift for the rooms which are built on a steep hill making it very easy to access the rooms. The room has got a great size and the bathroom and toilet are separate and very good. There is plenty of storage space which I feel sometimes is lacking in hotels. The view from the room is impressive and the private swimming pool is quite good size. There is plenty of free water, a welcome pack. The gym is well equipped. The breakfast is excellent and at request some vegan options were available (although not a lot in terms of hot food). There are 2 large swimming pools and the beach is a 4 minute walk. They provide a shuttle to the beach. There are electric car charging points and electric cars for rental.

All Staff were amazing and nothing was any trouble for them

This is the first hotel I have stayed at in Elounda that I want to return to. The room really makes it, we had a Premium room with private heated pool… it was heaven! The view over the sea to Spinolonga island (worth a visit!) is just so fabulous and behind / above us large eagles swirled over the mountains in groups gliding on the sea breeze. There’s a nice feeling of balance between nature and modernity reflected in the architecture of the resort too, with wood, natural stones next to render, thoughtful planting, metal and glass and off course water (the pools are salt water too). Really nicely done. Now, being honest, the thing that let Cayo down was the food - we didn’t think the breakfast was good, it was a buffet and generally cold or Luke warm items and nothing better or different to anywhere else, with this level of lifestyle I don’t want to have to queue and pick my own (cold) and not great quality breakfast. We also ordered pizzas as room service and they were like frozen style pizzas / poor quality. This stopped us from booking the hotel restaurants because if they can’t get these things right then we didn’t want to risk paying a premium (in comparison to the great restaurants in near by Plaka) for food that wasn’t excellent. but there are so many great options for food near by that it doesn’t matter - the main issue is that you don’t want to leave your room!! If you do venture out then the main pool is very lovely with plenty of loungers and all with a call button for service. The beach area is a shuttle bus / short drive in the hotels EV or a 5min walk and the beach boys are on it! They are quick to serve you and make sure you’re comfortable and ninjas when it comes to ejecting non hotel stayers from the beds. We recommend sea shoes as the beach is pebble and can be windy - but we were there in October and the sea was a lovely warm temperature. It’s worth getting a package deal at the spa because the therapists are excellent but also because it’s actually good value for what you get, so speak to them when you arrive about what’s on offer but maybe worth booking your first treatment in advance and having the chat after / once your happy (and as it currently runs, you will be). The manageress is very warm and welcoming and seemed to be bending backwards to accommodate all the guests requests. She was the only person in the hotel to acknowledge my birthday during our stay so thank you to the spa team. We stayed in room 607 and our cleaner was fantastic - she made sure we were fully stocked with water and coffee and came with a smile and a joke every day. We also loved the evening service were they pop by with water and fresh towels (if needed) and big smiles. We will return for sure.

We had the most relaxing stay at Cayo Resort and would not hesitate to come back. The staff are so friendly and attentive. From the moment we arrived, we were taken in the golf buggy to our room and shown around. The room was modern and spacious with a comfy bed and fantastic shower. The terrace with private pool with incredible sea views made our stay so special and we spent a lot of time relaxing there. We also spent time at the main communal pools which were always quiet and well maintained. It was possible to call for drinks service to your sun bed which added to the luxury feel of the hotel. We enjoyed the buffet breakfast each morning overlooking the pool and sea. There was a huge selection of quality choices. We also made use of the fantastic spa facilities. My partner and I booked the Holy Grail facial and Cretan full body massage, both with Albina, and they were some of the best spa treatments we have ever had. We came out feeling so relaxed and well taken care of. It was also a nice touch to have private use of the spa facilities too. Our main wish for this holiday was to feel relaxed and forget about how stressed of day to day life, and that is certainly what we got from our stay here.

We stayed 6 days at Cayo in an Excecutive room on the fourth "floor" For me it was the most perfect place to recover and enjoy our final days of our holiday. I just came from hospital where I had to spend a few days with hart problems. The welcome in the hotel was very pleasant with a cool drink and a very nice lady who brought us to our room. You could see that she was very proud of the resort and she showed us around with a big smile. All staff was great btw!! Very kind and warm pleasant people! Our room with private pool was immaculate. The view even more. The "elevator" is a very nice way of getting to your room. The distance from the resort to Plaka is perfect. What can I say more? "Thanks so much Cayo, for giving us a great stay"! We really felt welcome. Hope to see you again!!