Fenix Hotel Machupicchu

There very friendly nice people beautiful hotel

The hotel is seemingly still under construction. The queen bed was a double at best. The walls a paper thin and can hear everything. The room have windows above the door that allow light from the hall way to shine in. The staff is very attentive though.

Hotel Fenix is amazing , Norma and her staff is fluent in English and Spanish . Value for your money , everything is walkable . Clean and safe.

This hotel was perfect for our night before going to Machu Picchu. Norma and her team were super welcoming and helpful.

No me gustó nada este “hotel”, no tiene buena recepción en estación comparado con otros hoteles, quedamos esperando mucho tiempo, el servicio fue poco profesional, lento y sin ninguno preparo. El hotel tiene características y calidad quase que de hostel … no tiene teléfono en las habitaciones para hablar con la recepción, poca seguridad y precarias instalaciones! Las únicas ventajas que vi fueron la localización y la señorita de la recepción que era muy amable… Intentarán corregir el error anterior con una cena pero el restaurante también intentó un golpe a fin de sacar dinero… Tudo me cayó muy mal y no puedo ignorar cosas tan poco éticas… lo siento… Gracias a Dios fue solo una noche! Más no se de onde sacaran que este “hotel” tiene tres estrellas… I didn't like this “hotel” at all, it doesn't have good reception at the station compared to other hotels, we were waiting a long time, the service was unprofessional, slow and without any preparation. The hotel has characteristics and quality almost like a hostel… there is no telephone in the rooms to talk to the reception, little security and poor facilities! The only advantages I saw were the location and the lady at the reception who was very friendly… They will try to correct the previous mistake with a dinner but the restaurant also tried a scam to get money... I didn't like it very much and I can't ignore such unethical things... I'm sorry... Thank God it was only one night! But I don't know where they found out that this “hotel” has three stars…

The hotel is located high up the hill from where the train drops you. Rooms are not well kept, no hooks to hang towels that were not needed because there was no hot water. Complaining to unapologetic staff didn’t improve the situation. Breakfast was not kept warm and when they run out of milk, they said they didn’t have anymore available, asked to go and buy more but indicated they couldn’t do it. Will never stay again here.