Quite bad service, to call by phone almost impossible, to listen to music to see if with any luck they answer you at some point, the terrible cleaning in the room in the slot of the armchairs, tobacco ashes and a smell that stinks, you arrive to the room, a suite that we paid for and they also charged us more than what appeared on the page and not a bottle of water in the refrigerator and that it is a four-star hotel, we complained and they told us that they have changed to the Senator chain and that they are somewhat lost and I wonder to collect, they don't seem to have any problem and be lost!! I asked at the reception to speak with a boss, director, manager or similar and there was no one, only her who attended and charged, no one else, we asked for the complaint form and in this case it was lucky that they had the form there. Finally SHAME
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