My company booked this hotel for a 2 day business trip to Airdrie. It is conveniently located for our client but also for anyone who is traveling to Calgary. It made a good impression. The hotel appears new and all the public areas were airy, neat, and clean. The room was similarly airy, neat, and clean and I had plenty of room and all conveniences. I stayed on the third floor and faced the front of the hotel. I had no problem with noise. I would rate the free breakfast as better than average for hotels of this type. Overall my rating would have been very good anyway but then something happened. I became ill and couldn't travel. My reservation changed, sometimes on a daily basis, until I had stayed in my room for two weeks. This is when this hotel distinguished itself. The staff were absolutely friendly, helpful, efficient, and I am now going to use a word I don't use very often - kind. They anticipated my needs and often volunteered to do things which are not part of their jobs. They brought breakfast to my room, made sure I had plenty of water and juice to drink, offered to get me cold/flu medicines, and were just generally very solicitous of my health. I did not have a single staff interaction which was not excellent but I would like to mention two people by name because of their help and attention. Sonja Cuthbert (General Manager) and Cheryl Medeiros (Director of Operations) were unfailingly wonderful every day. I am going to make a point of telling family, friends, work colleagues, and acquaintances about how well I was treated by this hotel and its staff. I will make an effort to stay at Holiday Inn Express whenever I have a choice. And to the staff - thank you again.
Excellent
101 Reviews