When I made my reservation, I requested a room with a refrigerator and microwave. I have a medical need and prescriptions and special diet needs that need to be chilled. When I arrived and went to my room, I saw there was no refrigerator. I went back downstairs and asked for a room with a refrigerator, telling Katie at the front desk that I had a medical need for one. This was at 4:45 pm, many guests not checked in yet. Without even looking at reservations or rooms in the computer, Katie snarks out that the hotel is completely booked and that I could keep my personal prescribed medications and other items in their public refrigerator located in their laundry room that other people have access to. OMG. I had to go out and buy a styrofoam cooler, due the ice thing, which made things damp. While I was headed out the door to do that, I heard Katie checking in a couple that did not have a reservation and heard her telling them that she only had a few rooms downstairs. So, Katie lied to me. Next morning, the shower water was barely lukewarm. I jumped in anyways, and after about a minute and a half, the water went cold forcing me to jump out without finishing my shower. When I called the front desk to complain about that, and mentioned that I was the one who needed a refrigerator, Katie was really rude to me, said she would send her maintenance guy up and that she had told me I could keep my private prescribed medications in the refrigerator downstairs, and then Katie hung up on me as I began asking for some discount. I went to call back, and Katie hung up on me again. Maintenance guy came up (he could not do anything) but I wanted him there to verify barely lukewarm water that cooled as it ran. He told me I could call the general manager and/or the owner. I tried, but it was Katie who answers the numbers on the business cards. I went down to the lobby, saw the maintenance guy and asked him again about contacting the manager - Katie heard the question and snarked out ”we do not give out their contact information.” Okay - at that point I am really upset, and I had to leave soon to go to a family event in Spokane that I had traveled there to see. I went back to my room, and grabbed one of my business cards, went back downstairs, put my card on the counter in front of Katie and told her to have the manager call me. I am an attorney and that is what my business card reflects. I should not have had to do that and it gave me no pleasure to have to fight for myself Wouldn't you know it, about 20 minutes later Katie was calling my room to nicely inform me that she had another room to transfer me into which also included a refrigerator. My family trip was already ruined, then it took me time to change rooms which caused me to be late to pick up my mother. As I was transferring to the other room down the hall and grumbling about Katie to a maid, the nice maid told me how to get a hold of the manager and when he would be at the hotel, and that I needed to let him
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