Le Mas d'Entremont

The only reason that this place got 4 and not 5 points, is because they have a very poor internet connection and they don't even care. The hotel is pretty amazing, the old farm vibes are charming, they have a lovely restaurant, very nice breakfast options, everything is simply perfect. If only they could explain to the guests why they have no way to connect to the internet.

Our experience at Le Mas D'Etremont was nothing short of a nigh**are. Lured by the enticing reviews and photos of Le Mas promising a luxurious stay near Aix city center complete with a swimming pool, we decided to treat ourselves, despite the fact that Le Mas was twice the cost of our fantastic Avignon stay. Oh, how we regretted that decision! Upon our arrival, we were greeted by a receptionist whose mood was as dreary as the room she showed us to - a "Superior room in the Park" at the steep rate of €290 per night, excluding breakfast. This room resembled a dark, dismal cave, with a small and poorly maintained outdoor space. It was so dismal that we immediately requested another room, only to be informed that the hotel was allegedly fully booked, leaving us with the only option of upgrading to a Junior suite at an additional cost of €60 per night. The Junior suite, while marginally better, was still unimpressive and dull. But let's attempt to list the few positive aspects of our stay first: 1. The pool was the only redeeming feature. With virtually no other guests in sight, we had it entirely to ourselves. 2. Our room was at least quiet, providing some respite from the overall disappoin**ent. Now, let's delve into the abyss of our experience with the bad points: 1. Despite this hotel presumably having at least forty rooms, we encountered a grand total of twelve other guests during our entire 48-hour stay. This left the hotel devoid of any a**osphere and gave the impression that it was closed for the season. 2. The grounds and hotel buildings were shockingly shabby, as if they hadn't seen an update in decades. It was as though time had forgotten this place. 3. The outside restaurant, although picturesque, appeared abandoned. Around forty tables were set for dining, complete with tablecloths, cutlery, and wine glasses. However, they were marred by leaf debris, no guests were dining, and the a**osphere was reminiscent of a forlorn film set. 4. We interacted with a mere three staff members during our stay - the sullen receptionist, a lone waiter at breakfast (where no other guests were present), and a gardener. It felt like a ghost town. 5. Speaking of guests, we only counted a grand total of twelve others during our stay. This raises suspicions that most of the hotel had been mothballed. 6. The pool area, while seemingly tranquil, was plagued by significant traffic noise, courtesy of the hotel's unfortunate location next to a busy main road, albeit concealed by trees. To be perfectly honest, we would have abandoned ship after the first night if not for the fact that we had provided our credit card details when booking. Our heartfelt advice: do not even consider booking this hotel; it's a travesty of hospitality.