Guest User
January 22, 2024
This is a top-class ryokan at Higashiyama Onsen in terms of facilities such as private baths, beer after bathing, views from the windows, and sake tasting. However, the inn was disappointing in terms of staff and other aspects. Also, I was informed that breakfast would be a Japanese meal, so even though I had made a reservation, it was actually partially buffet style. It's the same as what other inns offer as a half buffet, so when I pointed it out, they said it wasn't a buffet because it wasn't an all-you-can-eat option. The issue wasn't whether it was all-you-can-eat or not, but whether it was self-service or not, but I can't believe you answered without checking thoroughly. This was a disappointing response that did not show an attitude of sincerely listening to what the customer had to say.
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