This hotel is as full of expectations as its pictures. Its location is excellent, allowing people to be completely immersed in the desert. It is an excellent place to watch the sunset and sunrise. However, its service and facilities are definitely not up to par. In my experience, the staff were friendly, but they struggled to respond to guests' needs. First, I ordered a Shawarma and a Lebanese chicken through the Room Dining service. The waiter took more than 50 minutes to deliver them, which was far from the promised 30 minutes. Second, the meal delivered was not the shawarma I ordered, but salmon. For this reason, I contacted the hotel restaurant twice and waited for more than two hours (from 8pm to 10pm). No staff contacted me to correct the error. , and in the end I had to pay time and money for it. Third, I explained the matter to the reception desk the next day, but received no explanation or apology. They promised to explain via email, but that didn't happen either.
If you need to use a vehicle to transport luggage, or go to and from the villa and lobby, according to my experience, please allow 10-20 minutes. You can also walk, but you have to endure the scorching sun and high temperature, or the cold.
The swimming pool water is sloppy and full of garbage.
Overall, I would go to this place again, but the service at this resort is its biggest letdown.
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