Holiday Inn Express & Suites Albany

It was clean. Staff friendly. Excellent breakfast.

good stay, good breakfast option, confortable bed

Poor leadership. Could not get a win here during my stay. I checked into this Holiday Inn on 2/26, for two nights. I arrived at about 4:00 on the 26th. Check in went smooth. I liked how they gave you different options for room cleaning service. You can either pass, get a small refresh or elect to have a whole cleaning. This is marked on a small piece of paper that is mated with your guest folio. I elected for the full cleaning. I’ve been an IGH member for a long time, and with that, you can add small notes for special requests. I always request rooms at the very end of the hall. I learned this request went unnoticed on this stay. On arrival to the room I found it was a double-queen room, not a standard like I had booked. This change wasn’t mentioned during check in. On top of that, the previous guest had obviously been a smoker, as the smell in the room was pungent, to say the least. It was bad enough it would have undoubtably made my clothes smell. I went back downstairs and let the front desk agent know about the issues. The agent had no explanation why they had changed the room type on me, and told me even though I was among the first to arrive that day, he couldn’t put me in a king-bedded room that hadn’t checked in. I asked the agent if he could see if a manager check into this instead. He went and grabbed her. The manager came up and explained the same, telling me she could only move me into another double queen room, which was near the elevator. I never got her name, she doesn’t wear a name tag like everyone else. I asked the manager if she could put me in a different room type. She told me there was nothing else available. Unbeknownst to her, I had just pulled the hotel’s app up and selected my dates, seeing they had both a standard room and an upgraded room type available. I showed the manager this and she said she would not sell me the room at my current rate. I mentioned my tenured status as an IGH Member, but she told me she would consider it if I was a high tiered member. With this, I asked the manager if I could go back to get my things, and just spend a few minutes finding another hotel. The manager said I could, but she would charge me a nights room and tax as a penalty. I ended up taking the new room keys and going to my double queen with my tail tucked between my legs. As a consolation, the manager told me she’d credit me an additional 500 points to my IGH account. Sort of a last slap in the face. The new room was clean for sure. Comfortable, all the beds in it too. Lol. Definitely exceeded expectations for the rate. The following day, I picked-up some around the room before leaving for work, knowing the ladies would be coming through to clean. On my way out, the manager asked me how the room was. I told her it was good and I asked her if she had inspected the first room. The manager downplayed the odor, but said housekeeping was going to fix it. At the end of the day, I returned to the room and found neither

Staff at as great.

Second time I’ve stayed here. Always clean with friendly staff and delicious breakfast with lots of choices.

At check in there was no assistance available. Only a phone that looped stating that extension is not available, transferring to operator. No operator, I had to dial directly from my cell phone to reach a person to help me check in. The time was 8:30 in the evening.

Staff was very helpful and cheerful!

Very clean, large rooma

We spent one evening there, and we did not feel our stay was “up to Holiday Inn Express & Suites” standards that we are used to. Bathroom sink faucet was loose (hard to imaging housekeeper did not notice & report) No maintenance to repair until the next day. Noisy water noise in the wall beside the bed. Room above us was noisy until 4 am. Breakfast was sub par & coffee was very weak. Overall, staff was friendly, but did not seem concerned with the issues we addressed.