Hilton Albany

Serviceable, a bit dates, but hotel prices are high in Albany to begin with, so it's not a crazy price.

I have stayed at 6 other hotels in Albany and this hotel is without a doubt the worst. 1) When I checked in, the staff at the front desk barely said a word and just handed me my key. They didn't volunteer ANY information about the hotel. The app doesn't give hours for the lounge breakfast and when I asked, they seemed annoyed I had questions. They then proceeded to tell me I didn't book a rate with breakfast. When I asked if Diamond members get breakfast (consistent with Hilton policy) they finally gave me the lounge hours. Sure enough, the next day, my card didn't work on the lounge and I had to go back to front desk again to get it activated. 2) The shower in my room was broken. The shower head didn't work at all and only the handheld wand would turn on. The water was burning hot when turned to the immediate coldest setting. I like hot showers, but not when the only setting is painful burning skin. If you turned the dial any colder the water would shut off. 3) There was no do no disturb sign in my room. I asked for one through the app, again in person at the front desk, and also asked a housekeeper in the hallway if they had one. Each time I was promised someone would bring one to me. The next day, I asked a 4th time at the front desk. They checked and said that the entire hotel had run out do not disturb signs. I even asked for a post-it just to have something on the door. Instead, the front desk said they would mark my room as no housekeeping until after 2pm since I was staying for a full week and working overnight shifts. Sure enough, the next morning after I fell asleep, housekeeping was repeatedly knocking on my door at 8:30am to come in. When I asked, they said nothing had been noted on their end. 4) The hotel is loud and messy. On several occasions, there were a bunch of college age people filling the upstairs hallways. People were holding drinks and spilling beers and yelling at one another. Doors would slam throughout the night. This hotel reminds me of a college frat house party. 5) During my stay I received an automated survey on my phone and marked that I was not having a nice stay. Someone from the front desk reached out to me and said that the manager would give me a call. They asked when I was available and I gave them a several hour long window and they assured me someone would call me quickly. No one ever called. I let the front desk know that no one contacted me and they said someone else will reach out later. No one ever did. TLDR: AVOID!!

The room had stains on the pillows n what looked like a shredded cheese strand of the head board… the room was absolutely freezing.. even after running the heater all night… idk if I would stay here again but atleast they have a pool :)

Filthy! This hotel is on the brink of collapse. The rooms are dirty, I mean - filthy dirty. Housekeeping is practically nonexistent, and the staff is rude. They need to be sent on a major manners course. They have an “I’m doing you a favor by letting you stay here” attitude. Completely delusional. I don’t know who the muppet is that’s running this hotel, but they should not be allowed to operate it. Unless you are broke and have nowhere else to sleep, I strongly recommend staying far away from this hotel.

The room was clean, beds comfortable; the shower gel was out in the shower. The customer service was excellent. Staff was so helpful in getting all needs met! The continental breakfast was superb! Our waitresses were excellent, & friendly!