Flamingo Grand Hotel & Spa

- Nice people everywhere - Breakfast was wonderful, but the glasses was never clean! - All pools was really good, but one smelled funky. One child of ours got sick after drinking it by accident. - Great music and entertainment at the pool. Please take a look at the glasses in the breakfast as they are all dirty and try to follow up the pools a little better. But these is small problems, therefore 5/5.

I'm really happy to share that this hotel is great! The food was very good, the spa center is amazing. The personal is kind and helpful, aways handling requests with professional care. I warmly recommend this hotel and thank all the staff there!

First, I will underline that I have been to Bulgaria many times. We've never had stomach problems. But unfortunately that time after five days of only feeding in the hotel, we had severe stomach problems: diarrhea and vomiting. We must use the medicine we ever take - Nifuroxazidum for three days. But worse, when I tried to share that problem with the receptionist, instead of apologizing, they tried to convince us that it was sunstroke !!! To make matters worse, at the end of our stay, our younger grandson (11 years old) had diarrhea and couldn't be helped. Thanks to TUI (our tour operator) and Allianz (our insurer), he was taken to the hospital in Varna, where he was given drips, which only helped. Generally, when we looked at the dishes later, most of them were thoroughly washed. It's funny in a 5-star hotel, but there was always a shortage of teaspoons. So if you want to spend your holiday in this hotel, rather choose the breakfast-only option and be careful what you eat. Generally, the front desk staff was rude and incompetent. As we were leaving early in the morning, I went the night before to pay for drinks with dinner. I spent, but the following day when the bus to the airport was waiting for us, it turned out that we still had a bill to pay. There were free sunbeds on the beach but only from the 3rd row???. Theoretically, there should be mattresses for sunbeds (hard plastic), but there were none.

The flamingo grand is a great hotel. The Food was excellent and even for vegetarian they had a lot of great choices. The Room was clean, very big and the bed with its wonderful pillows made our nights. We could see the ocean from the window and the balcony which was a great surprise since the room was named "garden view" The staff was always friendly, helpfull and very nice. Even when my two year old son made a mess or screamed around, we felt always welcome. The Spa with the warm indoor pool was another Highlight of our days. We had a wonderful holiday. Thank you so much for everthing. Jenny and Paul

We recently had the pleasure of staying at Flamingo Grand Hotel & Spa in Albena, and overall, it was a lovely experience for our relaxing week-long vacation. The hotel itself is nice, with clean and comfortable rooms that provided a pleasant stay. We particularly enjoyed the beautiful views from our room, and the proximity to the beach was a definite plus. Being able to easily access the beach added to the convenience and enjoyment of our stay. Albena is a tranquil and safe resort location, perfect for those seeking a peaceful getaway. We felt at ease exploring the area, and the serene atmosphere contributed to the overall relaxation of our vacation. The hotel's outdoor pool was great, and we were especially impressed by the amazing indoor thermal SPA. Spending time in the thermal mineral pool, steam room, and sauna was a rejuvenating experience. The SPA facilities provided a wonderful opportunity to unwind and pamper ourselves. The rooms were cleaned daily, but we did learn that it was necessary to place the cleaning tag on the door. It's important to remember this to ensure the daily cleaning service. However, the housekeeping staff maintained a high standard of cleanliness and ensured our rooms were tidy and comfortable. The breakfast at Flamingo Grand Hotel & Spa was truly amazing. There was a wide variety of options available, catering to different tastes and preferences. The abundance of choices allowed us to start our day with a delightful meal and set a positive tone for the rest of the day. While the dinner spread was also nice, we did notice a lack of variety throughout the week, which made it slightly repetitive. It would be wonderful if the dinner menu offered more diversity, as it can become monotonous to have the same dishes every evening during a longer stay. We did find that the reception staff could benefit from better training in terms of customer service. Although they were efficient, their demeanor lacked warmth and friendliness. A smile and a more welcoming attitude would have better reflected the standard of a five-star hotel. Similarly, we felt that the restaurant staff could be more friendly and accommodating. Their overall demeanor seemed tense, which slightly affected the dining experience. One of the highlights of our stay was the presence of FunPoint Bulgaria's kids club, run by their enthusiastic staff. The in-house kids club provided a wide range of activities and entertainment for children. Our kids had an amazing time, and it was a significant bonus to have such a dedicated and engaging facility within the resort. Note on currency exchange: It is better to carry cash of your home currency and get it exchanged at the hotel or outside at the exchange centers. Do not use the ATM at the hotel reception or WU since the charges are extravagent. In general it is possible to pay by Mastercard or Visa in many places, and this is the best way whenever available since you get the best exchange rates. In conclusion,

We had an amazing stay at Flamingo Grand - the staff are very attentive, the food is of high quality and varied, the location and beach area are excellent and we really enjoyed the spa and massage facilities. We also received an upgrade to the original flat we booked, which was very much appreciated. Highly recommend this hotel and experience.

We thank the team working at the Flamingo Grand Hotel in the city of Albena! European reception service, beautifully arranged restaurant with very tasty and varied food! Professional and attentive attitude of housekeeping manager and team! We will visit you again!