Hotels Near Helens 20 Centre in Alberton

We had a problem with the safe and they moved us immediately. The rooms are very large and comfortable. All the staff are very friendly and willing to help you with anything. They recommended a tourist tour and it was very good. The restaurant is very good and reasonably priced. They have shuttle service and they can take you anywhere for a reasonable price as well.

OK, so let's start with the 'not-so-nice stuff'. Look, it is what it is. It's a 3-star (at best), hotel that was converted from apartments into a 'suite' experience hotel. It's cheap as chips, so with that in mind you're obviously not going to expect anything flash. The towels, while clean, could certainly do with being replaced. Overall, a fresh coat of paint would not hurt and the kettle was abysmal - we actually ordered our own kettle from 60/60 - the one in the room had not been descaled in...well, ever. It's very basic accommodation, the telephone in the room didn't work and the extractor above the stove was diabolical. Now, for the good stuff. The staff are AMAZING. So friendly and super helpful, check-in was breezy and even though we arrived a full 2 hours early, we hardly had to wait for our room to be ready. Aside from what I already mentioned, the room itself was SPOTLESS and that made up for the 'niggly' bits. The location is great, just a few minutes from the airport and close to the areas we had business in. Honestly, for what one pays for this place, there are no complaints. You can order from 60/60/ Uber Eats/Mr Delivery and there is a restaurant on site - although we didn't order from them, we left early and came back fairly late so it was just simpler to order in - and they delivered to the room. So all in, if you're not in Jozi for a holiday, then this place is kind of ideal. Internet was fast enough and complimentary and as we literally only used it as a base for our dealings in the big city, it was more than adequate.

I have no complaints about the place, I really enjoyed my stay. Definitely I will be coming back

I have lived here for how many months? honestly the management Has a wrong way of treating their guest long stay or not.. I mean I was paying 650 everyday and never once did they remember to send a cleaner..don’t pay up by 10:41am and then cleaner comes after 10days and she isn’t supposed to clean?! For a place I have stayed at the same apartments for 4months?

Excellent location – literally minutes away from the OR Tambo airport. There is a shuttle but it is difficult to locate it. Maybe some signage would help? Once we located it we were however in the hotel in about 5 minutes. The shuttle is quite efficient. The rooms are good sized but the bathrooms are small in comparison. The room was cleaned regularly. The coffee / tea amenities were good. The room I stayed in was however dated, needs updating of the rooms. The heater in my room did not work. I just hope it works during winter. On meals, Breakfast had a good spread on the buffet, very nice. It is the best meal of the day. Lunch and Dinner was also quite good though not as good in variety unless you use the ala carte menu. I did not use the restaurants much outside the meal times or the bar so I am not able to rate these for now. The 3 stars are largely due to the staff. Staff are generally slow, have a poor attitude and look like they have been forced to work. This was especially at the reception and in the dining. You really need friendlier staff at the reception! A good number of times staff paid more attention to speaking with their colleagues than serving guests. I would be in the middle of something with a staff member but another staff member comes to them speaking in their language and you have to wait. It happened to me too often for comfort. Never seen this anywhere else I’ve travelled. A few times they were also speaking across the room. We however met some lovely staff – a gentleman called Trust and a mature lady who was doing our eggs at breakfast, I forgot her name. Do not expect too much but it is an excellent location if having an early flight.

Stayed one night whilst changing planes. Can walk to and from the terminal. Good food and friendly staff. Clean. A little busy since it is the only hotel in the terminal