Pine Cliffs Hotel, a Luxury Collection Resort, Algarve

service is not good. room is very dark.

Amazing staff, great facilities! Very good breakfast! Great place for families

Overcrowded at time of stay. Therefore the service lacked a bit behind.

This was one of the best European vacations my wife and I have ever experienced. Everything was first class and the staff were very kind and helpful. The resort offers fantastic amenities including spas, golf and tennis. There was almost no reason to visit anywhere else. Buyer beware as prices for the restaurants and bars are quite steep.

We would have certainly given the hotel a five-star review if not for an incident that left us, quite frankly, shocked. We hope this issue can be resolved so we can write a more positive review. We arrived at the Colonial Gardens buffet for breakfast at 7:30 am and were greeted by the manager, Luisa Rodriguez. We were a party of two adults and one child, and she tried to seat us at a small two-seater table in the corner. I explained that the table was too small for three people and requested to sit at our usual four-seater table, as we had done without issue for the past few days. Luisa rudely insisted that we had to leave within an hour. It's baffling and shocking customer service to demand that we leave within the hour even though breakfast finished at 11:00 AM. How did she expect two adults with a young child to finish eating within one hour? The dining room was nearly empty, with only two other couples present, far from the busy peak time. As Marriott Ambassadors, we have never been treated like this anywhere in the world, not even at a $50 three-star hotel. Adding to the insult, Luisa instructed a young waitress to keep an eye on us and clear our table frequently to ensure we left quickly. The waitress kept coming to our table every two minutes to pick up empty cups or used napkins, glaring at us angrily without asking if we needed anything or wanted another coffee. This made us quite uncomfortable, and we decided to leave after 45 minutes. As we were leaving, Luisa ignored us completely, no thank you or goodbye, just continued chatting with another staff member and checking her nails. When I confronted her about her rudeness and pointed out that the restaurant was still barely 10% full, she sarcastically responded, "Wonderful, you can have 15 more minutes then!" This behavior is beyond comprehension. We immediately sent a complaint to the hotel but have yet to receive a response. I hope someone reads this review and addresses the issue, as we would like an apology from Luisa. She could greatly benefit from customer service training, as she is clearly not suited for her role.

Only a brief visit - definitely worth a second visit to the most beautiful beach in the world during the high season when the hotel shops are open. Spa and beach were particularly impressive. Very much enjoyed the short two day stay.

Superb staff, restaurants and facilities.... however, it was very busy and under resourced during our stay.. alot of queing for breakfast and dinner. Sunbeds at beach were not available after 11am most mornings, Similarly loungers at pools were frequently all taken. I felt the management sensed this as they tried to resolve the issues with extra tables at breakfast and extra sun loungers appearing by the pools during the week. The half board buffet offering is poor for a 5 star resort. I felt the resort was overpopulated for a 5 star stay and queuing 15 to 20 minutes most evenings left a bad taste when you are paying 5 star prices.

Amazing place