Interesting morning ! I went in for my shower, to find a couple of inches of brackish water rising from the tub drain. Several rooms in our wing had the same problem. A main drain line was clogged and backing up.
So, I could stop there and focus on the problem. Know what ? Plumbing problems happen... and in a hotel they're a big problem.
What I want to focus on is the speed, efficiency and thoughtfullness with which the staff countered. Big Bosses, maintenance folks, room attendants were instantly up and down the halls, helping guests get to rooms in another wing. Families with kids and Seniors were getting appropriate special attention. I chose to visit the pool / workout facility and get my shower there.
There's no such place as one that never has problems. There are places who care, prioritize, and solve problems. Querque is one. Stay Here !
Thanx,
RD