Wanderer39985873951
April 23, 2024
Made reservations about a week before my stay with my daughter and grand daughter who stayed in a separate room. I requested top floor, not near the elevator or ice machine. At check in I was told they couldn't honor my request and I would be on the first floor in a pet-friendly room. The reception clerk told me that they had called me several times during the day and messaged. I had been on a flight. When he told me this I checked my phone and he had not messaged and only called once. So, that was untrue. I've been a La Quinta customer for over twenty-five years and this did not sit well with me. I do not like to stay in rooms that have been occupied by pets or to hear pets barking. However, the room they gave me was 126 and very quiet and clean. It was okay. The breakfast did not include muffins which is what I like and I've never been to a La Quinta before which didn't have them. The most negative part was the 'hot' water in the shower. It was barely warm and was that way all three days. The hotel had the handle set so it could not be turned for hotter water. A positive is that it is close to the airport and easy to get to downtown Knoxville. Even though my room did not have a pet odor, my daughter's room which was down the hall from mine did have a pet odor. The one negative I would change definitely would be the temperature of the shower water. I really like a hot shower and it was lukewarm.