This is a great hotel that is located very strategically in Alexandria. The hotel is generally reasonably priced and has great rooms. Mine was on the 29th floor with full view of the capital and the monuments. It has a restaurant on the ground floor that offers breakfast and a sushi bar in the evenings. However, they have 2 AMAZING people that truly make this a unique hotel. One is Mr. Jalil, who truly understands customer experience, even when he is in the back office. He is part of accounting and when he realised that my reservation for my team had issues, he went OUT OF HIS WAY to genuinely help my entire team! However, there is one person who is the SUPERWOMAN on their team - she is INDIRA. She manages revenue for the hotel but she helps on the front desk, helps clients with almost any problems and she makes sure that the stay is truly memorable. Any property that has a team like this is super fortunate. Thanks to these 2 people, I will make it a mission of my life to spread the good name of this property. I’ll be back!