TownePlace Suites Alexandria

I love d the stag the room it’s very cozy and I’ll love to come nakc and stay Ajax

Great service

Found someone else’s socks in my bed. For $200 a night, change the sheets!

The hotel is newer and I have stayed there 3 times. The house keeping needs help. The bathroom was sticky, the toilet had a dark ring around the top of the bowl. It looks like they just wiped everything down with a dirty cloth.

My family and i checked in to the Towneplace suite on 10/7/2023.We we staying for 7 days.We had a Two bedroom king suite.The first room we checked into was Filthy.Hair all over the Bathroom,the Furniture was very old and worn.We went back down to the desk where we were moved to another Two bedroom king suite which was up to standard.That room looked like it had just been redone.Now to the main complaint.Thursday while preparing to have guest over to watch the Braves vs the Phillies baseball game the TV in the living went out....I went downstairs to the front desk and spoke to JP.He was very apologetic.JP came up to the room and tried to get the TV working.After several minutes he realized there was nothing he could and informed me the Maintenance person was gone for the day and he would put a work order in for a replacement TV for friday morning.I went down to the front desk at 7:45 am friday morning and asked to speak to the manager Elvi Scriber.The young lady at the desk McKayle Wilson began to help me.We conformed the work order had been placed then when i asked Ms. Wilson about compensation for the day when i was without a TV she said let her check with the manager.Ms. Wilson went into the office stuck her head out and asked were we rewards members and i told her yes we were.Ms.Wilson then came out and said they could give us 1000 rewards points.I then explained that i did not use rewards points.I again asked for the manager and was told by Ms.Wilson that the manager was busy doing ( Morning reports ) and i would have to wait.I asked how long of a wait.Ms.Wilson said she didnt know.I explained to Ms.wilson im a customer with an issue i think that morning report could wait a few more minutes and the manager could come out and deal with a live body not a report.Finally the manager Elvi Scriber comes out and she also begins to say all they can offer is rewards points.I said to the manager Elvi if i was not a rewards member what would you offer me.Her response was I would make you sign up for one.That is very unprofessional...After going back and forth she then said well if i didnt wont the points she could give me a days credit the next time i come to the hotel..If she was able to do that then why didnt she give me the credit right then and there.I asked her to show me where is said any credits or refunds would be in rewards points...She could not and stated all of the towneplace suites and diffrent and have there own rules...SHAME on TOWNEPLACE SUITES.The manager ELVI then said God bless and have a blessed day and went into her office and did not come back out to speak to me any futher....This is the second time I have had DEPLORABLE Customer service at your Towneplaces suites.Why am i the customer being penalized for the hotels failure to provide what was advertised.There was no consideration at all.I had to cancel my plans uninvite people and to no fault of mine.

This was disappointing. The staff was nice enough but looks like they are understaffed. Breakfast was mediocre, you can get better free breakfast at a lower end hotel. Oatmeal was uncooked, only two items for hot food and no fruit other than a couple of sad bananas. Room had carpet stains. No access to gym with room key and no staff to be found for help to access. We only stayed one night thank goodness.

I am writing to you asking for a full refund. I have received 149 dollars. I checked in on Saturday, April the 17th, and checked out on Tuesday, April 20th, at 3am. The reason I stayed at you place was due to apartment conflicts and I intended to stay at your residence until Thursday morning, 11am check- out. During the first evening of the stay I received multiple knocks on the door, around 2am and 3am. I was assured that it was not you staff, after inquiring the front desk. I then asked to be moved to the second floor because of these reasons and was accommodated on Monday. When I was moved into the 2nd floor, your employee(s) inadvertently allowed my key-card to open the trash dump, and that was my introduction to the second floor. The suite appears to divide people based on the color of their skin, and is, therefore, possibly racist. When I had spoken to the white female check in lady, she winked at me and this appeared to me to be some form of white supremacist communication. I smoke. I smoked a cigarette and the cleaning person greeted me in the front outside lobby, casually, but this evolved into an awkward communication in which the person, who happened to be black, was implying I was a rich over-privileged white person. During part of the stay, it appeared that someone was driving around selling *****, as I was smoking a cigarette, that made me feel unsafe. I originally contacted your company on Tuesday morning at 4am, or so, and was issued a refund of the full amount two days later, give or take. On Sunday I looked at my account and saw a new charge for 419 dollars. I've spoken with multiple people on the phone and have been given much of the same answers that make you company appear greedy. I am writing you this letter due to insufficient customer service via phone. As mentioned, I did receive a refund of 149 dollars, but feel I am entitled to a full refund. I could go on but feel there is sufficient evidence for full compensation. I appreciate you response, monetarily preferred.

Extremely friendly staff

Very nice hotel.