Cameron House on Loch Lomond

All too brief visit to this lovely hotel. We were celebrating our 20th wedding anniversary. Lovely welcome from the doormen. Beautiful room overlooking the Loch. Dinner in the Cameron grill was delicious as was breakfast the next morning. Quick walk this morning to clear the cobwebs snd we were off. We will definitely stay longer next time!!

The look of this hotel is deceiving, as is the description they provide. The facade, lobby and sitting room are faithfully kept as a traditional manor house, but the rest of the hotel is like a chain hotel. Rooms were saw are small and modernized (i.e. not special), and the dining areas are huge modern mass feeding areas. Food is just ok. We reserved a "loch view" room several months in advance because we came to Scotland for the views at each place we stayed. Upon arrival, it was obvious they did not have the room we wanted due to several big conferences and groups, so we were first put in the basement with a tiny window where we could see the feet of people watching by and those people could see down into our room. We complained and then they gave us a "loch view" that was actually a view of the taxi drop off circle with constant noisy traffic. We gave up asking for another change for the rest of our three-night stay because the staff just snickered when we continued to mention our issue to the front desk, bell staff and concierge. NO ONE offered to carry our bags when there was the room change. So basically, we felt we were ripped off from having the "loch view". If you want an alternative to the huge, modern dining rooms, the other restaurants (and the spa) require a van ride because they are not near the main building. So it all feels like this place caters to mass bookings like conventions, car rally groups and corporations (the breakfast and dinners were crowded with conference attendees) while bumping couples like us to whatever is left - we were helpless and from another country. Note that we have a huge basis of comparison in luxury hotels in general, and Scottish hotels in particular.

The setting of this hotel is beautiful and the decor and rooms are lovely and comfortable. The reason for the poor rating is that the hotel management has good intentions but is unable to execute on their intentions. We dined with seven of us at the Cameron Grill and had the worst service. We were neglected the entire evening, waiting long times for our courses, having our dirty dishes sitting in front of us for at least 20 minutes, having to get up from the table to get the host to come over and clear our dishes, to asking for dessert menus and then being completely ignored again and finally walking out without being able to order dessert. Never did a staff member come over to check on us and once we told them the problems they did not apologize nor did they improve the service. Even the housekeeping service was substandard. We left early in the morning and returned to our room around 3:30 p.m. being exhausted from the day and found that our room was not made up. When we called to find out what happened they said they have till 5 p.m. to clean the rooms. That is crazy. This hotel needs a consultant to straighten them out.

We had a room with a view of the Loch, the view was amazing but the room was average. The knob on the shower was broken but when we reported it maintenance came and fixed it straight away. The Cameron grill service and food were excellent and so it should have been for the price. The only other places to eat were the Tavern pub or La Vista an Italian restaurant, which was not in the hotel building but within its grounds. When we went to the pub which was Saturday evening, no one was able to find a food menu for us. This was because the pub was understaffed, so people were queuing to order food as well as queues for drinks. We decided to try La Vista which was booked up. We ended up having room service. We decided that for the next 2 days before going home we would eat out. Why not have somewhere else in the hotel to eat other than the very expensive Cameron Grill or the uninviting, understaffed pub. The breakfast buffet was fine but if you do order anything from the breakfast menu there will be a service charge on top of the cost!! The staff were amazing but of course this is a 5 star hotel.

What a disappointment and I am very sorry to have to write a public negative review. We gave the manager opportunity to prevent this but we still havnt recieved agreed recification after an abysmal stay. A long old list of failures that made our stay utterly dissapointing. Extremely expensive, this place will be stripping your bank account as quick as they can. Owned by private equity with zero love for the place or its customers. Rude grumpy staff, wobbly tables more suited to a truckers cafe, we were asked to leave the table half way through our meal as they had doubled booked it even though it had taken over an hour for them to take our food order, we only had time for a main meal. Items had been added to our bill which we hadnt had. The evening entertainment had packed up early so a wasted journey to the club house. We had to sit on each others knees on the way back to the hotel to save a 30minute wait in the rain. Our rooms were not ready and we had to chase keys and welcome packs. The rooms are small and stuffy, not worth the money at all. The outside area overlooking the loch is like a crematorium with dead flowers on benches in memory of the lost.. surely an area dedicated to this sort of thing would be more fitting. The best bit was Murray playing bagpipes and the guys on the door. Everything else fell far below our expectations. So very disappointing.

I had a great time in the Celtic Warrior with Collette and Scott. Very wonderful boat with lots of amenities. The Champagne tasted great and the weather was amazing. The marina offered great views of Loch Lomond and I enjoyed delicious ice cream at the cafe afterwards.

Amazing stay with my partner. Very nice touch having the car taken and parked for us

Standard 3 star hotel in a gorgeous location. Absolutely not worth the standard rates that was paid. Mass market hotel and not at all premium. Possibly the worst of the accommodations I stayed in, and not worth the price. Even breakfast orders cost extra. Avoid.

A real bucket list weekend trip to fly In the floatplane of the loch. Just wonderful in everyway. The hotel,room,food, staff and amenities were exceptional.