Homewood Suites by Hilton Dallas/Allen

Overall everything was good. Rooms are very big. A little outdated for the price but enjoyed the stay

Directions getting there were very bad due to so much construction going on. When called for directions i was met with an attitude issue from the clerk. Soooo much construction going on in the main area. I was sent to the 4th fl. Of the top of the building even though i asked for handicap on a third website. Parking was free just had to watch construction. Getting into the build was an issue the clerk when called for directions was an issue. One elevator for the entire hotel. Mole was in the bathroom cover up with caulking. Monday thur Friday breakfast starts at 6 no directions were the meeting room was. Meeting room was small but a better breakfast then most hotels. 7 tables. Construction crew stayed in the hotel so you ate with them. Paid at the front counter and entered at the rear of the building. If you can get past the attitude, dust, clerks smart mouth and luke warm water. This is a great stay. Maybe after construction, i might come back but as of now HELL TO THE NOOOOOOO.

The mattress was terrible. The road noise was so bad I had to turn on the heater or tv to drown it out. The communication was horrible. The hotel was changing the locks on all the doors. However, staff failed to tell everyone in my group of 50 this was happening. So, I could not get into my room on the 5th floor. So, had to back downstairs to the front desk where I explained my key would not work and why to the manager. He made a new key and asked when I got there (he checked me in) and if I received a letter about this at check in (no). I went back up to the 5th floor and the key did not work, again. On my way back to the desk, I ran into the GM. I explained the situation and he gave excuses about how they changed the locks faster than they thought and they had “signs” downstairs (I.e., two white pieces of paper taped to the desk). I highlighted a good front desk attendant would have highlighted the information for each guest. His response is that he would talk to staff about it. The correct response SHOULD have been it was their error, they are very sorry, and they fell short by not advising each guest upon arrival. Tip: If you want people to notice information you might want to print it on brightly colored paper and stand it up so people notice it. Most people traveling 8 hrs are not going to notice a white price of 8 1/2 X 11 paper taped to the counter. Then at the desk, the manger who issued my key stated he didn’t understand. What?? I will never come back here.

Good

Jessie at the front desk was wonderful and exceptionally helpful. He deserves a raise. Room 429.

Good location in the Allen Texas area. Breakfast includes hot items - usually eggs, bacon, biscuits and gravy. Our room on the 2nd floor at the rear of the hotel was quiet. Lots of families and pets staying here this holiday week. Good value stay.

By far the best stay I’ve ever had.

The suite was very comfortable.

Nice hotel. Friendly staff. The common areas and room were clean and nice. Did not receive cleaning service during my stay which was disappointing. Also the fitness center was missing all the free weights below 20 pounds