Hotel Uyut Almaty

The aircond is dripping water on our first night of stay. Managed to change room with the help of the staff. Helpful staff on carrying your luggage as well.

I stayed at Hotel UYUT (“Уют”) in Almaty, room 612, from 05.02 to 11.02. On 10.02, during my active stay, I discovered the loss/disappearance of my personal property — FURLA sunglasses (approximately ~500 USD). The sunglasses were inside a paper bag placed in the entrance area of the occupied room (not in a trash bin). The room had not been checked out. During my stay, access to the room was exclusively granted to hotel staff as part of daily housekeeping. Key facts: 1. The administration refused to document the incident (incident report) prior to the arrival of the police, despite the fact that the situation occurred on hotel premises during an active stay. 2. When I reported the issue, staff behaved rudely and aggressively. Instead of assisting, they resisted and attempted to shift responsibility onto the guest, requiring me to prove what had happened. 3. Due to the hotel’s refusal to properly register the complaint, I was forced to call the police. A statement was officially accepted, and a review of the circumstances and video recordings was conducted. 4. After the police arrived, an internal service report was prepared by a hotel employee. However, after the police left, the security officer at the reception desk, in the presence of reception staff, demonstratively tore up/destroyed this document when I asked for it to be stamped. Photos of the document have been preserved. It is also important to note the hotel’s position: instead of attempting to resolve the situation or offering even minimal apologies, staff suggested that the item may have been “disposed of as trash,” despite the fact that it was personal property located in an occupied room. As a guest, my conclusion is simple: when staff have access to your room, your belongings may disappear, and when seeking assistance, you may encounter resistance and aggression rather than protection. The absence of transparent procedures, the destruction of an official service document, and the lack of formal apologies or reasonable proposals for compensation/resolution are serious warning signs. I am writing this review as a warning: if you choose this hotel, document everything, do not leave your belongings even in a bag near the entrance, and be prepared that in case of a problem you may have to involve the police to receive a response. Supporting materials (photos of the service report and police documentation) are preserved and available upon request. Not recommended.

I had a wonderful stay here. Helpful staffs at the reception counter. Room facilities were all working well, and housekeeping was amazing as well. Convenient walking distance to local attractions - green bazaar, arbat street, ascension church, etc.

Hotel Uyut is in a good location, not too far from the subway and a short walk to restaurants and shops. The room was clean and comfortable enough. Television had plenty of different channels. There is a very small jacuzzi cold pool and a sauna which you can book for a private time. The sauna was great, but the pool jacuzzi bubbles only lasted less than 1 minute. The breakfast buffet was a bit disappointing. There was a lack of food at certain times and the coffee machine wasn't working on the last day I was there. The hotel seemed to struggle with the number of guests, one day there was a lack of seats in the breakfast room when I turned up and there were often wait times when waiting for the lift / elevator.