Hotel Acosta Centro

Good location in the centre of town. But oh dear, No English spoken by any of the reception staff. When we booked in I immediately went to reception to try and change the room as the aircon was leaking and the room smelled badly of cig smoke, and had a full ashtray. Unfortunately, as no one spoke English, nothing got sorted and we had to stay in that room. Not good. The next morning, in the restaurant one of the staff spoke English and I mentioned the problems. He went to reception had a conversation and came back and told me I was wrong, as there is no smoking in the rooms.

I have just checked in to the hotel again, after staying here for a night last week. The room I am in this time is even worse than last. Again, as with the room last week, the A/C does not work, only blowing hot air. Again, there is no mini-bar, as advertised, only an empty fridge, without even a complementary bottle of water. There is no kettle, tea or coffee making facilities, only plastic glasses. The window has no black-out curtains, only nets.The window shutter, once it went up will not come back down, so the room is illuminated by the outside lights. I reported these problems to the receptionist and was told that none of the rooms have cold a/c. He told me that a maintenance man would come up to fix the shutters in 20 minutes. That was two hours ago, while I have been waiting. The guy has just turned up now and told me the same story; that the a/c doesn't work in any of the rooms. I am considering going to sleep in the lobby because it is considerably cooler down there. If I open the window, I have the outside play area one floor below. All in all, this is the worst hotel I have stayed in. It certainly does not come anywhere near the standards of other 4* hotels and does not provide the services or facilities that it advertises. Tomorrow, when I check out, I will be asking the manager for a refund. Even though the booking was made as non-refundable, I believe it is unfair that I am not getting the services I have paid for. I would advise anyone reading this to book elsewhere.