marthabW4523QY
June 29, 2021
Unacceptable to say the least, Especially the manager of the hotel, Angeliki. I went 20/6/21 with social tourism tickets and we were all in a good mood as it was a first time holiday with my two year old twin babies and my husband. From the very first day there was no signal and no proper wiring on the TV so we don't have a TV, I mention it, someone tried to fix something, nothing happened and they left it. They didn't care at all even though I complained to them and we were with two children in a room like prisoners since not only was there no TV but even the internet never caught and nowhere except a little in the breakfast room which was near the reception and near the router. The manager constantly listened to the complaints I made to the girls at the front desk and also on the phone when I was talking to my family outside at the pool and she acted like a clown, she never came to catch me to ask what was going on or if we wanted her to change our room, while we knew that there were vacant rooms available. I should mention that I also booked this hotel because I saw that it also provides a playground in the photo, except that this photo is probably from when the hotel opened, because when we went with my children to the playground, we got a shock!! We see them in the cobwebs and cobwebs, in the mud, dust and dirt and melted and faded that have been for years thrown in the sun and neglected. Result.... to be almost from morning to late evening, all day long, in the sun and in the heat with our babies who, as I said, are 2 years old since there was absolutely nothing in the room except the beds. My nerves to God! I promised and said there is no way you will get a single euro since there was a contribution from our side of 57 euros, of which I had put 20 euros as an advance payment in the bank and there was the balance of 37 euros., at the same time I had consulted and reports to the OAED all of the above and told me not to pay a single euro, since he did not offer you the benefits he already mentions on the site and must provide. On the day of check out 26/6/21 I told the receptionist that I am not paying one because I am very unhappy and they did not care at all how I was doing with two babies in one room, they had thrown us out and were completely unconcerned since we were with social tourism. The person in charge also came at 6:30 in the morning and scolded me and called the police and of course she was very upset because it is not her responsibility to do this unless a lawsuit was filed on her part. She thought I would be scared, and I told her don't threaten me, I'm not afraid of anything and now let the police come and see what's going on. If you were right, I told her, you would change our room, and if she told me that you were right and that we should pay half and half of the damage, I would still accept it, but as long as I saw her, she was mean and did not admit anything except
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