Best Hotels near Upper Hurst Farm, Alstonefield

The following is the copy of an email sent a week ago to Britannia hotels main email address. To date, I have received no response but neither did I expect one. - I'd like to tell you of our experience of staying at the Palace Hotel, Buxton. 13th and 14th September, 2022. On arrival at the hotel one cannot fail to be impressed by this fine old building with fitting décor in the entrance lobby and communal area. Unfortunately, this is where the impressiveness ends. Check in – 3 or 4 stations at the reception desk, only 1 manned. Thankfully we were 2nd in line and on glancing behind us when it was our turn saw about 30 people behind us queuing out of the glass doors and back to the revolving door. No welcome from the receptionist and I was quite surprised that when I asked about using my card for charges to our room for wine etc. was told that you pay as you go. Not quite what you would expect from a 4 star hotel. Booked a table for dinner – we were booking in at 4 pm but the earliest option for a table was 8.30 pm. Our Room – we had booked an executive twin room and whilst the room was spacious it lacked character and was in fact quite sp**** . We understood that there was no room service but assumed this would be for change of towels, little did we know that there would be no emptying of bin or replenishment of tea/coffee/milk and sugar. No guest information folder in the room, which we would expect to find. Dining – dinner. 4 staff ( I won't give them the title of waiter/waitress/hostess as it would be doing a disservice to those who do this role properly) at the desk at the front of the restaurant and given a menu and taken to a table. We were given to understand that meals were buffet style but the comment from the staff member who had taken us to our table who told us it was self service we found her description was more realistic. In actual fact for the help that was given throughout our stay you might as well have trays situated at the front because the service is more akin to a poorly run motorway service station. That again is giving a disservice as there is a far better selection of food on offer there. We asked for wine menu and were told it was in the menu folder, it wasn't. The staff member said she'd get one, took the menu away and neither were seen again. We opted for soup which we had to help ourselves to from an electric soup tureen, after we asked what it was. After one mouthful, found it was lukewarm so took it back to another staff member who took the soup bowls from me saying she'd tell chef. Well, that helped a lot didn't it as neither of these were seen again either! We had to have the pate or salad as these were the only other things on offer as a starter. Back up to the hot cupboards for our main course – on offer, 1 choice of roast - turkey, fish in sauce which looked as though that had been there for the whole of the service time and a sweet potato curry. The only vegetables on offer were roast po

Very nice old hotel Worth staying

I have stayed a couple of times a year, as a convenient jump off point to other places and the hotel experience is always superb. Staff are very friendly and the rooms are well maintained and clean. The meet and greet at the reception is always friendly and helpful and on this particular visit, the staff went above and beyond to take care of a need. We always eat in the hotel, which offers residents a welcomed 10% discount and this includes when you pop back for coffee and cake. This is a well run hotel who care about their reputation and their customers. Happy to keep on returning.

Why no recent reviews? I have just paid my third visit to this hotel which surely enjoys the most beautiful location in the stunning Derbyshire Peak District, and in recent years has survived a change of ownership. I booked 3 nights b&b in a classic room with a view. Room 2 was pleasant, a little dated, with a small but adequate bathroom, would be very cramped for double occupancy, but a lovely view if you ignore the scruffy area immediately outside the window. The staff as on previous visits were helpful, friendly and efficient but the visit was spoiled by a penny pinching policy which immediately became apparent. Full b&b price was charged for all rooms, including single for occupation, so I had paid £60 extra for 3 nights for 3 breakfasts I did not have. The dining room menu charged £20 for breakfast, plus a supplement if you wanted smoked salmon, eggs Benedict or other items, or what was described as “specialty coffees” - since when was an Americano coffee “specialty” ? When I queried the charge for the 3 breakfasts I could not possibly have eaten I was told that for those booking b&b packages management justify this by describing breakfast as complimentary - despite minimum £20 charge on the menu !! The restaurant menu also makes an additional charge for various items on the dinner menu, none of which could be described as out of the ordinary, so all in all this left a nasty taste for my friends and I. We also heard that tips added to the bill are not shared with staff, so beware. Yes, the location is stunning and the staff still efficient and friendly but recent financial policy discouraging and we will not be visiting again.

I had an excellent stay at this hotel. The location is right in the centre of Cromford. The food is really good and served in generous portions. As soon as you enter the hotel you cannot help being charmed. The rooms are, what I consider, classic British style. The beds are incredibly soft and well made up. This is really good after a whole day of hiking. The hotel was a guest house in the 1800’s so has a historic feel to it. Which I love. In one word: perfect.